Supervisor, Quality 1st Shift

Ferrero SpA; Forest Park (IL); On-site; USD 81,000 - 114,000; Full time

Benefits offered by this job

Paid time off (PTO)

Annual bonus

Comprehensive benefits package

Job summary

Ferrara is seeking a Quality Supervisor to lead technicians and ensures our products meet safety and quality standards. You will champion GMPs, drive continuous improvement, and partner across teams to uphold high food-safety practices.

You’ll manage CAPA/NCR processes, coordinate training, and participate in audits to sustain compliance and a strong quality culture.

Qualifications

• B.S. degree in Food Science, Microbiology, Chemistry, or related field preferred.
• HACCP certification and GFSI audits experience (e.g., FSSC 22000 or SQF) a plus.
• PCQI certification preferred.

Responsibilities

• Accountable for quality and food safety practices during operations.
• Maintain holds and develop CAPA by root cause analysis and monitor effectiveness.
• Manage quality and sanitation team staffing, training, and mentorship.
• Coordinate with production to monitor processes for effectiveness and improvement.
• Initiate and trend NCRs/CAPAs and participate in internal audits.

Skills

Demonstrated Leadership

Communication

Education

B.S. in Food Science or related

Job description

Select how often (in days) to receive an alert: Create Alert

At Ferrara, Ferrero, Fox’s Burton’s, and The Fine Biscuits Company, we’re loved by people of all generations for the joy we bring—and that joy is crafted by our people. Join us and explore a whole world to discover, where your passion will find its place.

Today, Ferrara is the #1 sugar confectioner in the U.S, with global sales in more than 40 countries. Ferrara boasts a passionate team of over 9,000 employees around the world who deliver and create hundreds of iconic and beloved products.

In the U.S., more than 67 million households annually enjoy our popular brands like NERDS®, Brach’s®, Jelly Belly®, SweeTARTS®, Laffy Taffy®, and Trolli®. In Brazil, Dori has become a household name with snacking products that include brands such as Dori, Gomets, Pettiz, and Yogurte 100. And, in France, Carambar & Co have earned generations of loyal customers through the timeless appeal of iconic candy and chocolate brands such as Carambar, Lutti, Krema, Poulain, Vichy and Terry’s. A privately held company, Ferrara Group is headquartered in Chicago. Ferrara boasts a network of over 30 locations in North America, South America, Europe and Asia Pacific that includes manufacturing, distribution, sales, and R&D facilities.

Due to the highly interactive nature of this manufacturing position, in-person attendance and flexibility are essential for supporting production schedules, effective communication and collaboration, real-time problem solving, and participation in cross-functional initiatives. Schedules may vary and are subject to change.

Want to make an impact?

The Quality Supervisor, reporting to the Quality Manager, is a hands‑on leader who keeps our products safe, our standards high, and our teams performing at their best. You’ll supervise and coach technicians and leads, drive daily performance, and partner across teams to ensure compliance with food safety and quality standards. You’ll also help strengthen Good Manufacturing Practices (GMPs) and champion a culture of continuous improvement.

Ways you will make a difference

• Accountable for quality and food safety practices during operations.
• Maintains holds and develops corrective actions (CAPA) by utilizing root cause analysis as necessary and monitors CAPA for effectiveness.
• Manages quality and sanitation team by scheduling/approving timecards, assigning tasks and providing ongoing training/mentoring.
• Facilitates with production the monitoring of processes and procedures to ensure effectiveness and continuous improvement.
• Initiate, track and trend NCRs/CAPAs.
• Be a part of the internal audit team and participate actively in the scheduled food safety and facility GMP audits.
• Co-ordinate the pre-op, post-op and glass/brittle plastic inspections.
• Acts as a communication liaison between management and quality staff to support corporate and plant-driven initiatives.
• As part of the food safety team, maintains the food safety plan and updates SOPs as required.
• Ensures training of associates at all levels on quality programs.
• Interact with other supervisors/managers within Ferrara to share best practices.
• Perform and maintain the environmental monitoring program and product testing program.
• Trend the KPI data for the Quality Manager and assist in preparing reports for senior leadership management.

Skills that will make you successful

• Demonstrated Leadership experience
• Great communication and interpersonal skills.

Experiences that will support your success

• B.S. Degree in Food Science, Microbiology, Chemistry, or other related field preferred
• HACCP certification and GFSI audits experience such as FSSC 22000 or SQF a plus
• PCQI certified preferred

What We Offer

At Ferrara, we're proud to support our employees with comprehensive benefits that enhance health, financial wellness, and include paid time off (PTO). Eligible employees may also receive an annual bonus based on company performance. Learn more about our benefits athttps://flimp.live/Ferrara-Benefits-Resource-Center

Compensation

The salary range for this role is$81,225 to $113,715 annually.

EQUAL OPPORTUNITY

We are proud to be an equal opportunity employer. In order to provide equal employment and advancement opportunities to all qualified applicants and employees, employment decisions and opportunities at Ferrara will be based on merit, qualifications, and abilities, without regard to race, color, creed, religion, sex, sexual orientation, gender identity and expression, marital or civil union status, national origin, ancestry, citizenship, age, military or veteran status, disability, handicap, genetic information, pregnancy (childbirth or related medical condition), or on any other basis prohibited by law. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.