Supervisor, Practices

Spectrum Health; Royalton Township (MI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Comprehensive benefits

On-demand pay via Payactiv

Identity theft protection

Retirement options with match

Job summary

Corewell Health is seeking an Urgent Care Supervisor for the Royalton site to direct daily operations, optimize patient flow, and coach a multidisciplinary team.

You will manage staffing, training, and performance reviews, collaborate with providers and the practice manager, and ensure policy adherence while driving cost efficiency and patient satisfaction. This role includes scheduling, HR duties, and using metrics to improve quality and safety.

Qualifications

• Required Associate's Degree or equivalent in business, management or related area.
• Preferred Bachelor's Degree or equivalent in business, management or related areas.
• 2 years of relevant experience in health care/medical practice or related supervisor experience (required).
• 2 years of healthcare leadership or relevant leadership experience (required); informal or formal preferred.

Responsibilities

• Oversees patient flow while adhering to standard work and staffing needs.
• Prepares work schedules and identifies opportunities for process improvement.
• Provides written and oral instructions; mentors and motivates team members.
• Manages HR functions including interviewing, performance reviews and coaching.
• Ensures policy adherence and quality patient care while controlling costs.

Skills

Healthcare leadership

Team supervision

Staff development

Process improvement

Communication

Education

Associate's Degree in business/management

Bachelor's Degree in business/management

Job description

Job Summary

Directs the activities of team members within assigned area and ensures the delivery of optimal patient flow and patient satisfaction. Trains team members and serves as a liaison between providers, team members and practice manager in daily operations. Supports charge capture processing, standard work, process improvement and practice staffing. Manages team members performance and development and ensures policy adherence.

Essential Functions

Oversees patient flow while adhering to standard work, prepares work schedules, charge capture and identifies opportunities for process improvement. Provides written and oral instructions. Facilitates a positive work environment which supports team member engagement and encourages professional growth. Guides, mentors, motivates, acts as resource and support to team, encouraging continual growth as a professional and self-directed learning. Responsible for monitoring day to day operations including staffing levels, workflows and patient experience. Arranges coverage for sick call-ins, vacations, leaves, other time off. Notifies Practice Manager of any staffing shortages and/or needs. Assumes a leadership/training role and delegates appropriately to support team members to facilitate safe, quality patient care in a cost effective manner. Reviews and monitors operational reporting tools and monthly expenses and elevates opportunities. Approves invoices as directed. Responsible for HR functions including but not limited to interviewing, performance reviews and coaching. Provides input into the development, implementation and evaluation of unit/department/division/service/goals and prioritizes them so that they are consistent with patient care/administration needs. Acts as a patient advocate and provides ongoing communication with patient, team and multidisciplinary team regarding patient, team, management of safety and quality issues.

Qualifications

Required Associate's Degree or equivalent in business, management or other related area Preferred Bachelor's Degree or equivalent in business, management or other related areas 2 years of relevant experience of recent relevant supervisor experience in health care/medical practice or related work Required 2 years of relevant experience in healthcare leadership, or relevant leadership experience informal or formal Preferred

Physical Demands

Pallet to Waist (6\" from floor) > 5 lbs: Seldom up to 10 lbs Waist to Waist > 5 lbs: Seldom up to 10 lbs Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs Waist to Overhead > 5 lbs: Seldom up to 5 lbs Bilateral Carry > 5 lbs: Seldom up to 10 lbs Unilateral Carry > 5 lbs: Seldom up to 5 lbs Pushing Force > 5 lbs: Seldom up to 25 lbs Pulling Force > 5 lbs: Seldom up to 15 lbs Sitting: Frequently Standing: Occasionally Walking: Occasionally Forward Bend - Standing: Seldom Forward Bend - Sitting: Seldom Trunk Rotation - Standing: Seldom Trunk Rotation - Sitting: Seldom Squat: Seldom Supine Lying: Seldom Stair Climbing: Seldom Crawling / Kneeling: Seldom Driving: Seldom Reach - Above Shoulder: Seldom Reach - at Shoulder or Below: Seldom Handling: Occasionally Forceful Grip > 5 lbs: Seldom Forceful Pinch > 2 lbs: Seldom Finger/Hand Dexterity: Frequently Visual Acuity ¹ [None = No; Seldom = Yes]: Seldom

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

Employment Details

Primary Location SITE - Care Center Royalton - 3900 Hollywood Rd - St Joseph Department Name Urgent Care Royalton - Medical Group South Employment Type Full time Shift Day (United States of America) Weekly Scheduled Hours 40 Hours of Work 8a-8p Days Worked m-f Weekend Frequency N/A

Compliance

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug‑free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on‑site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief. Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

Culture & Values

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency. Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of 60,000+ dedicated people—including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post-acute facilities—and Priority Health, a provider-sponsored health plan serving more than 1.2 million members. Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness.