Mgr, Patient Access Implementation

Spectrum Health; Grand Rapids (MI); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Comprehensive benefits

Payactiv on-demand pay

Discounts & perks

Job summary

Corewell Health Corporate seeks a leader to manage ambulatory scheduling transitions to centralized Operations, overseeing command center activities and onboarding during go-live. The role coordinates real-time issue resolution and stabilization for service lines, guiding them into steady Operations support.

The incumbent designs stabilization activities, ensures policy compliance, and drives improvements across patient access workflows while partnering with clinical teams and external partners.

Qualifications

• Bachelor's degree required in Healthcare administration, business, or related field.
• 5 years of leadership experience required.

Responsibilities

• Oversee registration and scheduling processes to ensure efficiency and patient satisfaction.
• Manage Integrations Support team, including hiring, training, and performance evaluations.
• Coordinate go-live onboarding and real-time issue resolution.
• Monitor quality assurance and stabilization activities for service lines.
• Ensure HIPAA compliance and adherence to privacy policies.

Skills

Leadership

Patient access management

Policy enforcement

Education

Bachelor's degree in Healthcare administration, business, or related field

5 years of leadership experience

Job description

Plays a pivotal role in ensuring seamless transition of ambulatory scheduling services to the centralized Operations team at the Patient Access Service Center. Oversees command center activities and the offboarding of service lines from integrations activities by coordinating at-the-elbow support for onboarding staff during go-live, facilitating real time issue resolution, monitoring quality assurance, and guiding the service line through the stabilization process to Operations support. Responsible for the planning and development of stabilization activities necessary for each service line based on its unique needs.

Essential Functions

Intimate knowledge of the registration and scheduling processes to ensure efficiency and patient satisfaction are provided consistently across all integrations. Implement and enforce policies and procedures that safeguard patient information privacy and security in compliance with HIPAA (Health Insurance Portability and Accountability) regulations. Manage Integrations Support team, including hiring, training, evaluating performance, and addressing disciplinary issues. Deploy team members to support integration activities. Analyze patient flow and access data to identify bottlenecks or inefficiencies. Develop strategies to enhance patient throughput and streamline access. Coordinate with clinical departments and external partners to ensure seamless patient workflows and escalation pathways. Ensure that issues are tracked, assigned, and resolved in the immediate go-live and stabilization window for a seamless handoff from integrations to operations. Ensure the department aligns with the healthcare facility’s policies, standards, and goals. Foster an environment of respect, dignity, and compassion for every patient and stakeholder served.

Qualifications

Required Bachelor's Degree or equivalent in Healthcare administration, business, or related field or equivalent in specific relevant experience. 5 years of relevant experience in leadership or leadership adjacent.

Preferred

• Proven experience in patient access management or healthcare administration.
• CRT-At least one Certification from preferred list - UNKNOWN Unknown 1 Year required CRT-Revenue Cycle Representative, Certified (CRCR) - HFMA Healthcare Financial Management Association 1 Year preferred
• CRT-Healthcare Financial Professional, Certified (CHFP) - HFMA Healthcare Financial Management Association 1 Year preferred
• CRT-Fellow of the Healthcare Financial Management Association (FHFMA) - HFMA Healthcare Financial Management Association 1 Year preferred
• CRT-Inpatient Coding Auditor, Certified (CICA) - HFMA Healthcare Financial Management Association 1 Year preferred
• CRT-Specialist Accounting & Finance, Certified (CSAF) - HFMA Healthcare Financial Management Association 1 Year preferred
• CRT-Specialist Business Intelligence, Certified (CSBI) - HFMA Healthcare Financial Management Association 1 Year preferred
• CRT-Specialist Managed Care, Certified (CSMC) - HFMA Healthcare Financial Management Association 1 Year preferred
• CRT-Specialist Physician Practice Management, Certified (CSPPM) - HFMA Healthcare Financial Management Association 1 Year preferred

Physical Demands

• Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 10 lbs
• Waist to Waist > 5 lbs: Seldom up to 10 lbs
• Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs
• Waist to Overhead > 5 lbs: Seldom up to 10 lbs
• Bilateral Carry > 5 lbs: Seldom up to 10 lbs
• Unilateral Carry > 5 lbs: Seldom up to 10 lbs
• Pushing Force > 5 lbs: Seldom up to 10 lbs
• Pulling Force > 5 lbs: Seldom up to 10 lbs
• Sitting: Frequently
• Standing: Occasionally
• Walking: Occasionally
• Forward Bend - Standing: Seldom
• Forward Bend - Sitting: Occasionally
• Trunk Rotation - Standing: Seldom
• Trunk Rotation - Sitting: Occasionally
• Reach - Above Shoulder: Seldom
• Reach - at Shoulder or Below: Seldom
• Handling: Occasionally
• Forceful Grip > 5 lbs: Seldom
• Forceful Pinch > 2 lbs: Seldom
• Finger/Hand Dexterity: Frequently How

Benefits

Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here. On-demand pay program powered by Payactiv Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more! Optional identity theft protection, home and auto insurance Traditional and Roth retirement options with service contribution and match savings Eligibility for benefits is determined by employment type and status

Location and Employment Details

Primary Location SITE - Corewell Health Place - 100 Corewell Drive NW - Grand Rapids Department Name Patient Registration Admin - Corporate Employment Type Full time Shift Day (United States of America) Weekly Scheduled Hours 40 Hours of Work 40 Days Worked Monday through Friday Weekend Frequency Variable weekends

Company Culture and Diversity

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief. Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category. An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team. People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency. Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of 60,000+ dedicated people—including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post-acute facilities—and Priority Health, a provider-sponsored health plan serving more than 1.2 million members. Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness.