Orthopedics Clerical Practice Manager

Corewell Health Corporate; Grand Rapids Charter Township (MI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

On-demand pay with Payactiv

Discounts directory for employees

Comprehensive retirement options

Job summary

Corewell Health in Grand Rapids seeks an Orthopedics Clerical Practice Manager to lead the clerical team, optimize patient flow, and ensure exceptional patient experiences. You will coordinate with providers, dyad partners, and leadership while managing scheduling, charge capture, and staffing to support the Orthopedics practice.

The role requires supervision of payroll, performance management, and implementation of process improvements within policy and accreditation guidelines.

Qualifications

• Leadership and team management experience in a healthcare setting.
• Strong customer service orientation and patient-focused approach.
• Ability to coach and develop staff and drive performance improvements.

Responsibilities

• Oversee activities of Orthopedics clerical team and ensure efficient patient flow.
• Manage charge capture processes and standard work; monitor labor and expenses.
• Recruiting, hiring, performance reviews, and employee development.

Skills

Leadership

Team management

Customer focus

Performance coaching

Education

Associate's Degree or equivalent in business/management

Bachelor's Degree preferred

Tools

Epic

Job description

Job Summary - Orthopedics Clerical Practice Manager Responsible for the activities of team members within practice(s) and oversees the delivery of optimal patient flow and patient satisfaction in collaboration with dyad partner. Trains team members and serves as a liaison between providers, team members and director in daily operations. Responsible for charge capture processing, standard work, process improvement and practice staffing. Manages team member performance and development and ensures policy adherence.

Essential Functions - Orthopedics Clerical Practice Manager In collaboration with dyad partner, responsible for patient flow while adhering to standard work, prepares work schedules, charge capture and identifies opportunities for process improvement. Provides written and oral instructions. Responsible for creating an environment that promotes patient satisfaction. Ensures that patients, their families, visitors, customers, and employees are treated with kindness and respect. Demonstrates teamwork and integrity in all work-related activities. Ensures that work-performed supports Corewell Health's mission. Responsible for monitoring patient satisfaction data and meeting established target. Ensures that team members are delivering an exceptional experience and responding to concerns and complaints in a timely and effective manner. Develops action plans to create and ensure an environment of patient satisfaction. In collaboration with the provider dyad and directors, assists in the development and management of the operational and capital budgets. Responsible for monitoring and managing labor and expenses within the practice. Assumes primary accountability for interviewing, recruitment/hiring/retention, performance monitoring, initiating counseling and corrective action and terminating team members, consulting with Human Resources and providers. Monitors time and attendance records and prepares/reports payroll for team members. Responsible for team member engagement and developing a culture of excellence and engagement within the practice. Creates and maintains a work environment conducive to effective communication, collaboration, team building and professionalism. Responsible for developing, initiating and monitoring change within the office. Holds regular team meetings and is responsible for timely communication with team, providers and other leadership. Participates in initiatives as defined by the organization. Ensures that processes and services are continuously monitored for quality, cost, effectiveness, and efficiency. Makes and implements recommendations to improve operational efficiency and to implement new services for areas of responsibility. Responsible to ensure recommended patient education materials and programs are developed and implemented. Ensures services are provided in accordance with state and federal regulations, organizational policy and accreditation/compliance requirements. Assumes a leadership /training role and delegates appropriately to team members to facilitate sage, quality patient care in a cost effective manner. Reviews and monitors operational reporting tools and creates action plan for identified opportunities.

Qualifications

• Required Associate's Degree or equivalent in business, management or other related area required
• 3 years of relevant experience health care / medical practice or related work experience
• 1 year of recent and relevant supervisory or management experience
• Preferred Bachelor's Degree or equivalent in business, management or other related areas
• Epic experience
• Work queue management or scheduling experience

Physical Demands

• Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 10 lbs
• Waist to Waist > 5 lbs: Seldom up to 10 lbs
• Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs
• Waist to Overhead > 5 lbs: Seldom up to 10 lbs
• Bilateral Carry > 5 lbs: Seldom up to 10 lbs
• Unilateral Carry > 5 lbs: Seldom up to 10 lbs
• Pushing Force > 5 lbs: Seldom up to 10 lbs
• Pulling Force > 5 lbs: Seldom up to 10 lbs
• Sitting: Frequently
• Standing: Occasionally
• Walking: Occasionally
• Forward Bend - Standing: Seldom
• Forward Bend - Sitting: Occasionally
• Trunk Rotation - Standing: Seldom
• Trunk Rotation - Sitting: Occasionally
• Reach - Above Shoulder: Seldom
• Reach - at Shoulder or Below: Seldom
• Handling: Occasionally
• Forceful Grip > 5 lbs: Seldom
• Forceful Pinch > 2 lbs: Seldom
• Finger/Hand Dexterity: Frequently

How Corewell Health cares for you

Comprehensive benefits package to meet your financial, health, and work/life balance goals.

On-demand pay program powered by Payactiv Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more! Optional identity theft protection, home and auto insurance Traditional and Roth retirement options with service contribution and match savings Eligibility for benefits is determined by employment type and status

Primary Location SITE - 2770 East Beltline Ave NE - Grand Rapids

Department Name Ortho Admin - Medical Group West

Employment Type Full time

Shift Day (United States of America)

Weekly Scheduled Hours 40 Hours of Work 8 a.m. to 5 p.m.

Days Worked Monday to Friday

Weekend Frequency N/A

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community.

We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category.

We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do.

We invite those that share in our commitment to join our team.

People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency.

Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of 60,000+ dedicated people—including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post-acute facilities—and Priority Health, a provider-sponsored health plan serving more than 1.2 million members.

Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness.