Supervisor - PM

Thegoodwill; Bakersfield, Northern (CA, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

The Retail Supervisor I role at Goodwill in Bakersfield requires supervising store activities, ensuring excellent customer service, and managing donations and records. You will lead staff, process reports, and maintain security of donated merchandise in a fast-paced retail environment.

Candidates should have at least 6 months of relevant experience, basic math skills, and strong interpersonal communication to interact with customers, management, and the public.

Qualifications

• Must have 6 months experience in a Material Handler II or Retail Clerk II or equivalent.
• Ability to read and write.
• Knowledge of basic math operations (addition, subtraction, multiplication, division and percentages).
• Valid California driver’s license preferred, DMV record acceptable to Goodwill’s insurance company.

Responsibilities

• Supervise store activities to ensure customer satisfaction and secure donated merchandise.
• Timely processing of incident reports for HR, Safety, Loss Prevention and other reports.
• Oversee production functions including opening/closing, tracking goals, and audits.
• Sell merchandise, display items, and provide customer service with a positive image.
• Manage cash register fund, daily reports, and reconcile overages/shortages.
• Record money, sales and production accurately and timely.
• Enforce company policies and procedures to personnel.
• Report safety hazards and unsafe practices for corrective action.

Skills

Interpersonal communication

Reading and writing

Basic math

Customer service

Time management

Team leadership

Job description

**MISSION:**Goodwill's mission is to provide work opportunities and skills development to people with barriers to employment. **PURPOSE OF POSITION:** The Retail Supervisor I supports retail management by supervising store activities ensuring maximum customer satisfaction, processing of donated goods and periodic daily record keeping of money, sales and inventory. **DUTIES AND RESPONSIBILITIES:** (Position may perform some or all of the duties described below.):1. Assist in supervising all staff and store activities in an orderly and professional manner as to ensure maximum customer satisfaction and to provide maximum security and protection of donated merchandise.2. Timely and accurate processing of incident reports for HR, Safety, WC, and Loss Prevention, closing reports, production reports, employee logs and all other necessary reports as necessary; generally, to be completed within one hour.3. Fulfill and supervise production functions such as: store opening and closing processes, tracking and documentation of production goals, auditing of employee work efforts, and other production areas.4. Responsible to sell merchandise to the general public, display merchandise on sales floor, provide all necessary customer service while projecting a positive image during public contact.6. Address customer needs by immediately resolving conflict and inspiring long-term customer relationships.7. Responsible for the cash register fund including before and after counts, daily reports and accounting for overages and shortages.8. Perform necessary record keeping and reporting of money, sales and production in an accurate and timely manner.9. Enforce and effectively communicate company policies and procedures to all personnel.10. Report and document safety hazards, potentially hazardous conditions, and unsafe practices and procedures so that they may be addressed appropriately throughout the organization.11. Attend meetings and training sessions as required.12. Maintain confidentiality and cooperative working relationships at all times.13. Maintain professional, polite and positive relationship with clients, customers, and coworkers at all times.14. Enforce and effectively communicate company policies and procedures to all personnel.15. Follow all employment, safety and loss prevention policies and procedures and always enforce safe and secure working conditions.16. Responsible to work safely at all times and to report all workplace injuries, accidents, or near misses to supervisor and/or Safety Manager.17. Report any incident of theft, fraud, waste or unauthorized possession of company property.18. Perform other duties as assigned that would lead to successful operation of department, team and/or mission## Qualifications**MINIMUM JOB REQUIREMENTS:**1. Must have a minimum of 6 months experience in a Material Handler II or Retail Clerk II position, or equivalent external experience to be considered.2. Have the ability to read and write.3. Knowledge of basic math operations such as addition, subtraction, multiplication, division and percentages.4. Excellent interpersonal communication skills in order to interact with all levels of management, employees, clients, and the public.5. Valid California driver's license preferred, liability insurance, and a DMV record acceptable to Goodwill's insurance company.**LEADERSHIP COMPETENCIES**1. Ability to effectively communicate and convey information and expectations to team members.2. Ability to address and resolve disputes among staff.3. Ability to make sound, quick decisions, sometimes with limited information.4. Ability to prioritize the customer/donor satisfaction in their experiences.5. Ability to efficiently manage time to meet deadlines and handle multiple tasks.6. Ability to delegate and assign tasks to leverage team member strengths.7. Ethical conduct must be upheld and promoted with standards of integrity