SUPERVISOR-SPRINGFIELD

Goodwill Industries of Lane & South Coast Counties & Alaska; Springfield (OR); On-site; USD 25,000 - 33,000; Full time

Job summary

Goodwill Industries of Lane & South Coast Counties & Alaska seeks a Store Supervisor to assist the Store Manager in daily store operations, supervise sales staff, manage inventories, reconcile cash, and prepare transaction records. You will lead by example to ensure donated goods are processed correctly while delivering excellent customer service.

This role requires at least one year of supervisory experience, a high school diploma or GED, CPR certification, and the ability to work weekends and

Qualifications

• Minimum of one year supervisory experience.
• High school diploma or GED required.
• CPR certification or ability to become CPR certified.
• Must be 18 years of age or older.
• Proof of identification and eligibility to work in the United States.
• Must be able to pass a criminal background check and pre-employment drug screen.

Responsibilities

• Assist Store Manager with store operations and supervise employees engaged in sales work.
• Oversee inventories, cash reconciliation with receipts, and daily transaction records.
• Supervise store staff and ensure proper processing of donated goods.
• Perform cashier duties as needed and ensure accurate sales reporting.
• Provide excellent customer service and address customer/donor complaints.
• Coordinate with production leads, plan work schedules, and train employees.

Skills

Supervisory experience

Customer service

Interpersonal skills

Oral communication

Teamwork

Ethics

Organizational skills

Motivation

Professionalism

Safety awareness

Adaptability

Attendance

Dependability

Initiative

Innovation

Education

High school diploma or GED

Job description

JOB SUMMARYThe supervisor assists the Store Manager in the proper store operation by performing assigned tasks and providing leadership to assigned store personnel in selling merchandise, providing excellent customer service and other tasks as assigned, by performing duties personally or through subordinate personnel. Must adhere to Goodwill Industries of Lane and South Coast Counties rules, policies, and safety procedures.ESSENTIAL DUTIES AND RESPONSIBILITIESAssists Store Manager with store operations including supervision of employees engaged in sales work, taking of inventories, reconciling cash with sales receipts, keeping operating records, and preparing daily record of transactions, and supervision of store employees within the retail store, as assigned.Responsible for the store’s operation in the Store Manager’s absence; including, but not limited to directing the activities of store personnel, ensuring that all sales transactions are rung up and reported accurately and ensure that donated goods are processed appropriately.Performs cashier and processing duties as needed.Follows all customer service guidelines; strives to provide exceptional customer service to all customers, donors and employees at all times.Handles customer/donor complaints appropriately.Answers customer’s questions concerning location, price, and use of merchandise.Coaches and trains staff to meet agency expectations.Coordinates with production leads to maintain adequate supplies to meet store needs.Plans and prepares work schedules and assigns employees to perform specific duties. Provides clear directions and adequate supervision.Performs store opening and closing following defined procedures, as assigned.Maintains adequate supplies to meet store needs. Orders merchandise or prepares requisitions to replenish merchandise on hand as assigned.Responsibilities include assisting Store Manager in training employees, planning, assigning, and directing work, addressing complaints and resolving problems.JOB EXPECTATIONSMaintain well-groomed appearance and acceptable dress in compliance with GILSCC’s dress guidelines. (See Handbook policy 172)Strives to meet all assigned goals.Ensures high standards are met for both customer and donor service.Reports for scheduled work regularly and on time. Notifies manager as soon as possible regarding the need and expected duration of any absence.Ensures compliance of employees with established security, sales, and recordkeeping procedures and practices. Follows and enforces all policies, procedures, and work rules.Maintains safe working conditions and properly trains employees to perform tasks in a safe manner using established safety program. Follows and promotes all safety standards. Practices and trains safe lifting techniques.Maintains production areas to ensure ease of operations.Conducts individual and group training sessions.Ensures that open communication exists at all levels in the store.Ensures compliance with all company policies, CARF standards and safety and security regulations.Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.Exhibits a high level of integrity and business ethics.Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.Must be able to function independently and as part of a team in a work setting.Supervisor must be 18 years of age or older.Have no record or disclosure of criminal conviction that indicates a tendency towards theft, violence, dishonesty, deceit, drug manufacture of sale, moral turpitude or predatory behavior.Must provide proof of identification and eligibility to work in the United States.Must be able to pass a criminal background check and pass a pre-employment drug-screening. These are non-negotiable.Must meet qualitative and quantitative performance standards as established by the company.Must possess strong interpersonal skills through command of the English language in order to work with customers and employees.Must have basic math skills.Must be able to perform essential functions of the Store Supervisor’s Job Description with or without reasonable accommodation.EXPERIENCEMinimum of one year supervisory experience.EDUCATIONHigh school diploma or G.E.D.CERTIFICATES, LICENSES, REGISTRATIONSCPR certification or ability to become CPR certified.PHYSICAL DEMANDS OF WORK REQUIREMENTSThe physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently required to stand, walk, and talk or hear.The employee is occasionally required to reach with hands and arms.The employee must frequently lift and/or move up to 10-25 pounds and occasionally lift and/or move up to 40 pounds.Specific vision abilities required by this job include close vision and color vision.WORK ENVIRONMENTLimited hazards due to lifting, pulling, and pushing merchandise by self or others. Requires a high level of adaptability and flexibility. Work environments usually hectic (fast paced) with frequent short deadlines and regular instances of critical or unusual situations. Field of work includes office, production area, and store showroom and surrounding groundsWORK HOURSMust be available during store hours, including weekends, evenings, and some holidays.CORE COMPETENCIESTechnical Skills – Strives to continuously build knowledge and skills.Customer Service – Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.Interpersonal Skills – Remains open to others’ ideas and tries new things.Oral Communication – Responds well to questions.Teamwork – Gives and welcomes feedback; Supports everyone’s efforts to succeed.Ethics – Upholds organizational values.Organizational Support – Follows policies and procedures.Motivation – Measures self against standard of excellence.Professionalism – Approaches others in a tactful manner.Quality – Completes work in timely manner; Strives to increase productivity.Safety and Security – Observes safety and security procedures; Reports potentially unsafe conditions.Adaptability – Able to deal with frequent change, delays, or unexpected events.Attendance/Punctuality – Is consistently at work and on time.Dependability – Takes responsibility for own actions.Initiative – Asks for and offers help when needed.Innovation – Generates suggestions for improving work.