Supervisor, Players Club - Non Exempt - Players Club

Hard Rock Hotel Cancun; Tampa (FL); Presencial; USD 45.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive benefits package

Health and wellness programs

Work-life balance initiatives

Descripción de la vacante

Hard Rock Hotel Cancun is seeking a Player's Club Supervisor to oversee the team responsible for soliciting and identifying new gaming customers. This role includes maintaining customer information, optimizing staff schedules, and ensuring compliance with guidelines.

The ideal candidate will manage promotions, resolve player challenges, and uphold the highest standards of customer service in a fast-paced environment.

Formación

• Experience in interviewing, hiring, and training employees.
• Strong organizational skills to maintain staff schedule.
• Ability to manage promotions and redemptions effectively.

Responsabilidades

• Oversees Player's Club Leads and Representatives.
• Manages staff performance and scheduling.
• Ensures compliance with state and tribal laws.

Conocimientos

Customer service

Employee training

Performance appraisal

Conflict resolution

Descripción del empleo

## Supervisor, Players Club - Non Exempt - Players ClubApplylocations: Seminole Hard Rock Hotel & Casino Tampatime type: Full timeposted on: Posted Todayjob requisition id: R8815Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits **Job Description:**The Players Club Supervisor is responsible for oversees all of the Player's Club Leads and Representatives who solicits and identifies new gaming customers for the Players Club program. They also maintain customer information assuring the highest standards of data entry. **Essential duties include, but are not limited to:** * Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.* Maintains staff schedule to optimize service levels and maintain fiscal responsibility.* Ensures that all scheduling deadlines are met on a weekly basis. Ensures compliance with State, gaming and Tribal laws.* Manages Player’s Club promotions and redemptions, including but not limited to gift days and free play offers.* Ensures Player’s Club Reports are processed and maintained.* Ensures comps and prize redemptions are issued in accordance with Hard Rock guidelines with the proper controls, auditing, surveillance and coordination in place.* Assists in the resolution of player and cross department challenges through interaction both on the casino floor and off. Works closely with Player Development, slot department, table games department, and guest services / call service center.* Assists Player’s Club Manager with all Player’s Club activities including Player’s Club equipment ordering, installation and training.* Assists Player’s Club Manager with Player’s Club equipment maintenance, ordering of supplies and printed materials/cards.* Meets and greets players on floor, at special events and at promotions.* Monitors slot marketing systems and performance.* Supports and maintains Hard Rock courtesy guidelines and ensure subordinate participation. This includes attending Hard Rock customer service and supervisor training and making sure your subordinates attend the appropriate training classes as well.* Maintains confidentiality of information and agree to and sign the Hard Rock confidentiality agreement.* Responsible for maintaining a clean, safe and hazard free work environment.* Must be familiar with and follow, exactly, the secret shopper criteria.* Perform other duties as assigned. *The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.*