Supervisor, Players Club

Hard Rock International; Tampa (FL); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Benefits package

Job summary

Seminole Hard Rock Hotel & Casino Tampa is seeking a Supervisor for the Players Club to lead leads and representatives, recruit customers, and maintain accurate client data. You will direct staff, manage schedules, and ensure compliance with state, gaming and tribal laws.

The role requires 1-3 years in casino marketing or customer service supervision, strong Excel/Access/Word skills, and flexibility to work evenings and weekends. A college degree is preferred but not required.

Qualifications

• High School diploma or GED required; college degree preferred.
• 1-3 years casino marketing or slot host experience, or 1-3 years customer service supervisory experience.
• Ability to deliver a service level that makes guests want to return.
• Must be able to work evenings, weekends and holidays.
• Strong knowledge of CMP and GHS systems; proficient in Excel, Access and Word.

Responsibilities

• Oversee Player's Club leads and representatives; solicit and identify new gaming customers.
• Maintain customer data with high standards of data entry.
• Interview, hire, train employees; plan, assign and direct work; appraise performance.
• Manage staff schedule to optimize service levels; ensure deadlines and compliance.
• Manage Player’s Club promotions and redemptions; gift days and free play offers.
• Prepare and maintain Player’s Club reports; issue comps and prize redemptions per guidelines.
• Collaborate with Player Development, slot, table games and guest services.
• Assist in training and equipment ordering; maintain confidentiality.

Skills

Customer service leadership

Team leadership

Communication skills

Data entry accuracy

Education

High School Diploma / GED

College degree preferred

Tools

Microsoft Excel

Microsoft Access

Microsoft Word

Job description

## Supervisor, Players ClubApply: Seminole Hard Rock Hotel & Casino Tampa: Full time: Posted Today: R15905Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits **Job Description:****Responsibilities:**The Players Club Supervisor is responsible for oversees all of the Player's Club Leads and Representatives who solicits and identifies new gaming customers for the Players Club program. They also maintain customer information assuring the highest standards of data entry.**Essential duties include, but are not limited to:*** Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.* Maintains staff schedule to optimize service levels and maintain fiscal responsibility.* Ensures that all scheduling deadlines are met on a weekly basis. Ensures compliance with State, gaming and Tribal laws.* Manages Player’s Club promotions and redemptions, including but not limited to gift days and free play offers.* Ensures Player’s Club Reports are processed and maintained.* Ensures comps and prize redemptions are issued in accordance with Hard Rock guidelines with the proper controls, auditing, surveillance and coordination in place.* Assists in the resolution of player and cross department challenges through interaction both on the casino floor and off. Works closely with Player Development, slot department, table games department, and guest services / call service center.* Assists Player’s Club Manager with all Player’s Club activities including Player’s Club equipment ordering, installation and training.* Assists Player’s Club Manager with Player’s Club equipment maintenance, ordering of supplies and printed materials/cards.* Meets and greets players on floor, at special events and at promotions.* Monitors slot marketing systems and performance.* Supports and maintains Hard Rock courtesy guidelines and ensure subordinate participation. This includes attending Hard Rock customer service and supervisor training and making sure your subordinates attend the appropriate training classes as well.* Maintains confidentiality of information and agree to and sign the Hard Rock confidentiality agreement.* Responsible for maintaining a clean, safe and hazard free work environment.* Must be familiar with and follow, exactly, the secret shopper criteria.* Perform other duties as assigned.**Qualifications:*** High School Diploma, GED, or equivalent required.* HA college degree preferred and/or combination of education and work experience.* 1-3 years of casino marketing or slot host experience preferred or 1-3 years of customer service supervisory experience.* Must possess the ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.* Must display commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.* Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.* Must be able and willing to work flexible schedules, to include evenings, weekends and holidays.* Must possess a strong knowledge of CMP and GHS systems and must be proficient in Microsoft Excel, Access, and Word.**Work Environment:*** Duties and responsibilities are typically performed on the Casino Floor in a fast-paced, guest-smoking environment, with constant exposure to general public and excessive noise.* While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds.* Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.**Native American Preference Policy:**The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.**Employment Process:**Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:* Credit Check* Criminal Background Check* Drug Screen***Disclaimer*** While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).