Supervisor Physical Security Operations Center

Tampa Electric; Lutz (FL); On-site; USD 75,000 - 98,000; Full time

Benefits offered by this job

401k Savings plan w/ company matching

Pension plan

Paid time off

Paid Holiday time

Medical, Prescription Drug, & Dental

Tuition Assistance Program

Employee Assistance Program

Wellness Programs

On-site Fitness Centers

Bonus Plan and more!

Job summary

Tampa Electric Company is seeking a Supervisor Physical Security Operations Center to lead the PSOC team, ensure 24/7 monitoring, and maintain incident response across critical energy sites in the Tampa area.

You will direct operators, coordinate with security and IT teams, ensure compliance with regulatory standards, and drive training, performance, and continuous improvement initiatives.

Qualifications

• Strong situational awareness and ability to act decisively under pressure.
• Excellent written and verbal communication for incident reporting.
• Experience with CCTV, access control, and security communications.

Responsibilities

• Lead PSOC operations and supervise a team across shifts.
• Oversee monitoring, incident response, and dispatch coordination.
• Ensure regulatory compliance and maintain documentation.
• Coordinate training, performance reviews, and development.
• Collaborate with IT, security partners, and vendors.

Skills

Situational awareness

Communication skills

Calm under pressure

Security technology experience

Education

High school diploma or equivalent

Associate or bachelor’s degree in criminal justice, communications, or related field

Tools

CCTV systems

Access control systems

Radio communications

Alarm monitoring systems

Job description

Title: Supervisor Physical Security Operations Center

Company: Tampa Electric Company

State and City: Bearss Operations Center (1006 E Bearss Avenue Lutz, FL 33549)

Shift: Monday through Friday, 8:00 a.m. to 5:00 p.m., with occasional evening, weekend, and holiday work

Position Concept The Supvr Physical Security Operations Center is responsible for managing the daily operations of the Physical Security Operations Center (PSOC), ensures effective monitoring of access control systems, CCTV surveillance, dispatch coordination, and emergency communications across critical energy infrastructure sites. Supervises Physical Security Operators, maintaining operational readiness, and ensures compliance with security protocols and regulatory standards.

Duties And Responsibilities

Supervision and Leadership Oversee a team of operators across multiple shifts, ensuring consistent coverage and performance. Conduct shift briefings, assign duties, and manage scheduling to maintain 24/7 operational readiness. Provide coaching, performance evaluations, and corrective actions, as needed. Foster a culture of accountability, professionalism, and continuous improvement.

Operational Oversight Ensure proper functioning of all security systems including CCTV, access control, alarm monitoring, and communication platforms. Monitor operator activities to ensure timely and accurate response to incidents, alarms, and service calls. Review and approve incident reports, dispatch logs, and system alerts.

Compliance and Documentation Ensure adherence to company policies, regulatory requirements, and industry standards. Maintain accurate records of operator certifications, training, and shift activities. Support audits and inspections by providing documentation and operational insights.

Training and Development Develop and deliver training programs for operators on system use, emergency protocols, and communication standards. Stay current with emerging technologies and best practices in security communications. Promote cross‑training to enhance team flexibility and resilience.

Emergency Response Coordination Serve as the escalation point for emergency situations and critical incidents. Coordinate with internal security teams, emergency responders, and external agencies. Ensure operators follow established emergency protocols and communication procedures.

System Management and Troubleshooting Consult with Physical Security Unit team members, Information Technologies teams and system vendors to address technical issues and ensure system integrity. Conduct routine audits and tests of security systems to verify operational status. Recommend upgrades or enhancements to improve system performance and security coverage.

Licenses/Certifications

Required: Able to possess within 3 months of employment a Basic instructor‑led 40‑hour telecommunicator course, CPR/First Aid/AED certification, and a TWIC clearance.

Preferred: Possess at time of employment a formal, basic instructor‑led 40‑hour telecommunicator course (or have a working knowledge of: APCO ANS 3.103.2.2015 and APCO ANS 3.104.2‑2017).

Supervisory Experience

Required: 2 years team leadership, providing direction and guidance to others.

Education

Required: High school diploma or equivalent.

Preferred: Associate or bachelor’s degree in criminal justice, communications, or related field.

Experience

Required: 5 years of experience in law enforcement, security, military, public safety communications, or communications within the physical security industry.

Preferred: Experience in public safety, private security communications in the critical infrastructure protection and energy sector security. Knowledge of NERC physical security standards.

Knowledge/Skills/Abilities

Required: Strong situational awareness and diligence. Ability to remain calm and decisive under pressure. Excellent communication and people skills. Familiarity with security technology (CCTV, access control systems, radios).

Preferred: Knowledge of NERC physical security standards

Competencies

• Builds Strong, Collaborative Relationships
• Cultivates Innovation and Embraces Change
• Develop People and Teams
• Speaks up on Safety, Health, and the Environment
• Drives Operational Excellence for Customers
• Takes Ownership & Acts with Integrity
• Thinks Strategically & Exercises Sound Judgment

Working Conditions

Regular work hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., with occasional evening, weekend, and holiday work, as required to support operational needs. Standing and walking for extended periods.

Physical Demands/ Requirements

Exposure to high‑stress and high‑pressure situations, including emergencies and critical incidents. Ability to climb stairs

TECO offers a competitive Benefits package!!

• Competitive Salary
• 401k Savings plan w/ company matching
• Pension plan
• Paid time off
• Paid Holiday time
• Medical, Prescription Drug, & Dental Coverage
• Tuition Assistance Program
• Employee Assistance Program
• Wellness Programs
• On‑site Fitness Centers
• Bonus Plan and more!

STORM DUTY REQUIREMENTS....Please make sure to read below!!! Responding to storms will be considered a condition of employment.

TECO Energy and its companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our TECO Energy customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company’s rules and procedures.

TECO Energy is proud to be an Equal Opportunity Employer.

TECO Energy is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law, except where physical or mental abilities are a bona fide occupational requirement and the individual is unable to perform the essential functions of the position with reasonable accommodations.

In order to provide equal employment and advancement opportunities for all individuals, employment decisions at TECO Energy will be based on skills, knowledge, qualifications and abilities.

Pay Transparency Non-Discrimination Statement

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

ADA policy

It is the policy of TECO Energy to provide reasonable accommodation for all qualified disabled individuals who are employees and applicants for employment, unless it would cause undue hardship. The corporation will adhere to applicable federal and state laws, regulations and guidelines, including, but not limited to the Americans with Disabilities Act (ADA) of 1990 and section 503 and 504 of the Rehabilitation Act of 1970s.

Application accommodations

Applicants may request reasonable accommodation in the application process five business days prior to the time accommodation is needed.

Pre‑employment physical exams may be required for positions with bona fide job‑related physical requirements regardless of disability.