Supervisor Physical Security Operations Center

TECO Energy Inc.; Lutz (FL); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

401(k) match

Pension plan

Paid time off

Wellness program

Job summary

TECO Energy Inc. is seeking a Supervisor for the Physical Security Operations Center at the Bearss Operations Center in Lutz, FL.

The role manages daily PSOC operations, supervises Security Operators, and ensures monitoring of access control, CCTV, and emergency communications across critical energy sites. The position requires 2 years of leadership, 5 years in security, and a high school diploma, with preferred criminal justice education and advanced certifications.

Qualifications

• High school diploma or equivalent required.
• 2 years of supervisory leadership experience.
• 5 years in law enforcement, security or related field.

Responsibilities

• Oversee a security team across multiple shifts and assign duties.
• Monitor security systems and review incident reports and logs.
• Ensure compliance with policies and regulatory requirements.
• Develop and deliver training on system use and protocols.
• Coordinate emergency responses with internal and external teams.
• Lead system audits and recommend improvements.

Skills

Leadership

Situational awareness

Communication

Calm under pressure

Security systems

Education

High school diploma

Criminal justice degree

Tools

CCTV systems

Access control

Radio communications

Job description

At Tampa Electric, dependable electricity starts with dedicated individuals whose talent, skill and passion drive our success. We’ve been lighting the way for West Central Florida for more than 125 years—and we’re just getting started.

Join us and build a rewarding career with competitive pay, comprehensive benefits and a culture that supports your growth. Your potential finds its purpose at Tampa Electric.

We proudly deliver 99.98% electric service reliability to nearly 860,000 customers across 2,000 square miles of Hillsborough County and parts of Polk, Pasco and Pinellas counties. Through innovation and strategic investments, we’re creating a cleaner, brighter energy future—while delivering exceptional service every step of the way.

We reflect the communities we serve and foster a workplace where every employee feels welcomed, valued and engaged. Join our team of energy experts and help shape the future of power.

Position Overview

Title: Supervisor Physical Security Operations Center
Company: Tampa Electric Company
State and City: Bearss Operations Center (1006 E Bearss Avenue, Lutz, FL 33549)
Shift: Monday through Friday, 8:00 a.m. to 5:00 p.m., with occasional evening, weekend, and holiday work

The Supervisor of the Physical Security Operations Center (PSOC) manages daily operations of the PSOC, ensuring effective monitoring of access control systems, CCTV surveillance, dispatch coordination, and emergency communications across critical energy infrastructure sites. The role supervises Physical Security Operators, maintains operational readiness, and ensures compliance with security protocols and regulatory standards.

Storm Duty Requirements

• Team members are required to participate in response/recovery activities related to emergencies/disasters to maintain service to our customers.
• Responding to storms is a condition of employment.
• Proper compensation will be made in accordance with the company's rules and procedures.

Responsibilities

• Supervision and Leadership: Oversee a team across multiple shifts, conduct shift briefings, assign duties, manage scheduling, provide coaching and performance evaluations.
• Operational Oversight: Ensure proper functioning of all security systems; monitor operator activities; review and approve incident reports and dispatch logs.
• Compliance and Documentation: Ensure adherence to company policies and regulatory requirements; maintain accurate records of certifications, training and shift activities; support audits and inspections.
• Training and Development: Develop and deliver training programs on system use, emergency protocols and communication standards; promote cross‑training.
• Emergency Response Coordination: Serve as escalation point for emergency situations; coordinate with internal security teams, emergency responders and external agencies.
• System Management and Troubleshooting: Consult with Physical Security Unit, Information Technology teams and vendors; conduct routine audits and tests; recommend upgrades to improve performance and coverage.

Licenses / Certifications

• Required: Basic instructor‑led 40‑hour telecommunicator course, CPR/First Aid/AED certification, and a TWIC clearance within 3 months of employment.
• Preferred: Formal, basic instructor‑led 40‑hour telecommunicator course or working knowledge of APCO ANS 3.103.2.2015 and APCO ANS 3.104.2-2017.

Supervisory Experience

• Required: 2 years of team leadership, providing direction and guidance to others.

Education

• Required: High school diploma or equivalent.
• Preferred: Associate or bachelor’s degree in criminal justice, communications, or related field.

Experience

• Required: 5 years in law enforcement, security, military, public safety communications, or communications within the physical security industry.
• Preferred: Experience in public safety or private security communications in the critical infrastructure protection and energy sector; knowledge of NERC physical security standards.

Knowledge / Skills / Abilities

• Required: Strong situational awareness and diligence; ability to remain calm and decisive under pressure; excellent communication and people skills; familiarity with security technology (CCTV, access control systems, radios).
• Preferred: Knowledge of NERC physical security standards.

Competencies

• Builds Strong, Collaborative Relationships
• Cultivates Innovation and Embraces Change
• Develop People and Teams
• Speaks up on Safety, Health, and the Environment
• Drives Operational Excellence for Customers
• Takes Ownership & Acts with Integrity
• Thinks Strategically & Exercises Sound Judgment

Working Conditions

• Regular work hours Monday through Friday, 8:00 a.m. to 5:00 p.m., with occasional evening, weekend, and holiday work as required.
• Standing and walking for extended periods.

Physical Demands / Requirements

• Exposure to high‑stress and high‑pressure situations, including emergencies and critical incidents.
• Ability to climb stairs.

Benefits

• Competitive Salary
• 401(k) Savings plan with company matching
• Pension plan
• Paid time off
• Paid Holiday time
• Medical, Prescription Drug, & Dental Coverage
• Tuition Assistance Program
• Employee Assistance Program
• Wellness Programs
• On‑site Fitness Centers
• Bonus Plan and more!

Equal Opportunity Employer

TECO Energy is a proud Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law, except where a physical or mental ability is a bona fide occupational requirement and the individual is unable to perform the essential functions of the position with reasonable accommodations.

Additional Statements

Pre‑employment physical exams may be required for positions with bona fide job‑related physical requirements regardless of disability.