Supervisor, Pharmacy Verification - Allivet

Tractor Supply Company; Town of Florida (NY); On-site; USD 70,000 - 95,000; Full time

Job summary

Tractor Supply Company in Miami Lakes, FL is seeking a Pharmacy Verification Supervisor to lead our prescription verification team and ensure accuracy and regulatory compliance in daily operations.

You will mentor technicians, drive performance, and maintain audit-ready records while collaborating with veterinarians, pharmacists, and customers in a hybrid/remote environment.

Qualifications

• Minimum of 5 years of pharmacy technician experience in a retail, mail-order, or online pharmacy environment.
• Minimum of 2 years of supervisory or team leadership experience.
• Registered Pharmacy Technician (RPhT/RPT) license in good standing (required).
• Strong analytical proficiency with the ability to interpret performance data and operational trends.
• Adaptable to learn proprietary systems.

Responsibilities

• Oversee daily verification workflow to ensure timely and accurate prescription processing.
• Monitor productivity, quality metrics, and KPIs to drive performance.
• Provide onboarding, training, and ongoing education on verification procedures and regulatory requirements.
• Lead and develop a hybrid/remote verification team with strong documentation discipline.
• Collaborate with pharmacists, fulfillment, and customer service to resolve issues.

Skills

Pharmacy verification leadership

Supervisory experience

RPhT/RPT license

Analytical mindset

System adaptability

Tools

Pharmacy management systems

Job description

Summary

The Pharmacy Verification Supervisor will lead our prescription verification team in our Miami Lakes, FL facilities. This position is responsible for overseeing daily verification operations, ensuring prescription accuracy and regulatory compliance, and driving team performance. The Supervisor provides leadership, training, and operational oversight to ensure the highest standards of quality, safety, and service in support of pet health.

Essential Duties and Responsibilities

Prescription Verification Oversight

• Supervise and oversee the verification of prescription orders to ensure accuracy, completeness, and compliance with all federal and state regulations.
• Serve as an escalation verifier for complex or high-risk prescriptions as needed.
• Identify and resolve discrepancies by collaborating with veterinarians, pharmacists, and customers.
• Ensure proper documentation and maintenance of verification records.

Team Leadership & Development

• Lead, mentor, and develop a team of Pharmacy Verification Technicians in a hybrid and remote work environment.
• Drive a culture of documentation accuracy, ownership, and regulatory discipline.
• Provide onboarding, training, and ongoing education on verification procedures, regulatory requirements, and company policies.
• Conduct performance evaluations, deliver constructive feedback, and implement performance improvement plans as needed.
• Foster a positive, collaborative, and accountable team culture aligned with Allivet's core values.

Workflow & Operational Management

• Oversee daily workflow to ensure timely and efficient processing of prescription orders.
• Monitor productivity, quality metrics, and key performance indicators (KPIs).
• Identify and implement process improvements to enhance efficiency, accuracy, and customer satisfaction.
• Partner with leadership to support operational scaling and continuous improvement initiatives.
• Develop and execute staffing plans to meet volume demand and service level expectations.

Compliance & Quality Assurance

• Ensure full compliance with federal and state pharmacy regulations and internal standard operating procedures (SOPs).
• Maintain audit-ready documentation and support regulatory inspections when applicable.
• Promote strict adherence to medication safety, data integrity, and security standards.

Cross-Functional Collaboration

• Collaborate with Pharmacists, Fulfillment, Customer Service, and other operational teams to resolve order-related issues.
• Serve as a key escalation point for complex prescription verification matters.
• Communicate effectively with veterinarians and customers to ensure clarity and resolution of prescription concerns.

Qualifications

Experience

• Minimum of 5 years of pharmacy technician experience in a retail, mail-order, or online pharmacy environment.
• Minimum of 2 years of supervisory or team leadership experience.
• Registered Pharmacy Technician (RPhT/RPT) license in good standing (required).
• Strong analytical proficiency with the ability to interpret performance data and operational trends.
• Adaptable to learn proprietary systems

• Demonstrated ability to lead in a high-volume, performance-driven environment

Education

Any suitable combination of education and experience will be considered.

Professional Certifications

Registered Pharmacy Technician (RPhT/RPT) license required.

Other Knowledge, Skills, or Abilities

• Strong knowledge of federal and state pharmacy laws and regulatory requirements.
• Proven leadership and team development skills.
• Excellent attention to detail and commitment to accuracy.
• Strong analytical, problem-solving, and decision-making capabilities.
• Proficiency with pharmacy management systems and related technology.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced, remote environment.
• Passion for pet health and well-being.

Working Conditions

Normal working conditions

Physical demands

Check All That Apply

Sitting
Standing
Walking
Kneeling/Stooping/Bending
Driving a vehicle
Reaching overhead

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CONNECTION

Our Mission and Values are more than just words on the wall - they\'re the one constant in an ever-changing environment and the bedrock on which we build our culture. They\'re the core of who we are and the foundation of every decision we make. It\'s not just what we do that sets us apart, but how we do it.

EMPOWERMENT

We believe in managing your time for business and personal success, which is why we empower our Team Members to lead balanced lives through our benefits and total rewards offerings. For full-time and eligible part-time TSC and Petsense Team Members. We care about what you care about!

OPPORTUNITY

A lot of care goes into providing legendary service at Tractor Supply Company, which is why our Team Members are our top priority. Want a career with a clear path for growth? Your Opportunity is Out Here at Tractor Supply and Petsense.

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