Field Operations Assistant - VIP Petcare

VIP PetCare; Birmingham (AL); On-site; USD 32,000 - 45,000; Full time

Job summary

VIP Petcare is seeking a Field Operations Assistant to support our field offices and clinics. You will help manage operational processes, organize offices and warehouses, and ensure accurate inventory and documentation across rigs and clinics.

The role requires a high school diploma, a valid driver’s license, and strong organizational and customer-service skills to support weekly clinics and field operations. Occasional long hours and travel may be involved.

Qualifications

• High School diploma or equivalent required.
• Experience with pets or veterinary services preferred.
• Reliable and professional in customer service contexts.

Responsibilities

• Assist with management of field office operational processes.
• Assist with office and warehouse organization and maintenance.
• Oversee inventory receipt and verification; maintain records.
• Maintain documentation and supplies for clinic operations.
• Support weekend clinics and operating rigs.
• Drive company vehicle for long hours and varied terrain.
• Ensure rig readiness; manage vaccines and lot numbers.
• Coordinate with Field Operations Manager to ensure consistent procedures.
• Participate in training initiatives.
• Work schedule per business needs.
• Other duties as assigned.

Skills

Valid Driver’s License

Customer service

Communication skills

Independent judgment

Organizational skills

Problem solving

Education

High School Diploma or equivalent

Tools

Microsoft Office

Time and Attendance/HR Software

Scheduling Database

iPad

Job description

Field Operations Assistant - VIP Petcare

Overall Job Summary

Provides convenient and affordable pet health and wellness products and veterinary services to pets and their families through retail and ecommerce channels across the country. This position reports into the VIP Petcare team.

Essential Duties and Responsibilities (Min 5%)

• Assist with the management of all field office operational processes to include administrative facilities, inventory, and overall day-to-day operations of the business
• Assist with office and warehouse organization and maintenance
• Oversees and provides receipting of inventory, materials and/or services; verifies quantity and accuracy based on orders and/or completion of services; ensures inventory control system information and records are maintained, and inventory is stored in or distributed to proper and safe location
• Live our competencies and reinforce brand promise with our partners, pet parents, and team members
• Maintain all documentation and reference material and supplies as necessary for effective office/clinic operations
• Ensure rigs are "Rig Ready". Stock with vaccines, prepare lot numbers, organize, clean and load the rigs utilizing the Rig Checklist
• Communicate regularly with the Field Operations Manager and/or Assistant Field Operations Manager to ensure consistency in how operational P&P’s are being executed as it relates to clinic/center operations
• Participate in training initiatives pertaining to field office locations
• Support and participate in weeknight and weekend clinics as well as working on rigs
• Work schedule per the needs of the business
• Ensure van cleanliness and maintenance
• Other duties as assigned

Required Qualifications

Experience: Experience and comfort with pets of all sizes and temperaments, including handling and lifting animals as necessary is preferred.

Education: High School Diploma or equivalent is required. Any suitable combination of education and experience will be considered.

Professional Certifications: None

Preferred knowledge, skills or abilities

• Valid Driver’s License is required
• Present professional appearance and positive conduct
• Knowledge of principles and processes for providing customer service
• Basic accounting principles
• Critical thinking skills
• Independent judgment and decision-making skills
• Detail oriented, ensuring accurate and reliable work product
• Strong verbal and written communication skills
• Strong ability to effectively work with cross-functional teams to direct and lead company initiatives and goals
• Able to work independently
• Strong organizational, problem-solving and analytical skills
• Ability to switch focus rapidly in a fast-paced environment
• Computer Skills
  • Microsoft Office
  • Time and Attendance/HR Software
  • Scheduling Database
  • iPad

Working Conditions

• Must be able to drive a company vehicle for long hours and in various terrain and weather conditions. Portion of workday spent in vehicle. (Mobile Vet Service - Community Clinics)
• Must be able to work for prolonged periods of time in the field, including 12-14-hour days
• Must be able to work weekends, varied weekdays and times, occasional overnights

Physical Requirements

• Standing (not walking)
• Walking
• Driving a vehicle
• Reaching overhead

Disclaimer

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor.

Company Info

At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future.
Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service.
Please visit this link for more specific information about the benefits and leave policies applicable to the position you’re applying for. #VIPPetcare

Our Mission and Values are more than just words on the wall - they’re the one constant in an ever-changing environment and the bedrock on which we build our culture. They're the core of who we are and the foundation of every decision we make. It’s not just what we do that sets us apart, but how we do it.

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We believe in managing your time for business and personal success, which is why we empower our Team Members to lead balanced lives through our benefits and total rewards offerings. For full-time and eligible part-time TSC and Petsense Team Members. We care about what you care about!

A lot of care goes into providing legendary service at Tractor Supply Company, which is why our Team Members are our top priority. Want a career with a clear path for growth? Your Opportunity is Out Here at Tractor Supply and Petsense.