Supervisor, Pharmacy Verification - Allivet

Tractor Supply Company; Miami, Northern (FL, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Allivet seeks a Pharmacy Verification Supervisor to lead a dedicated verification team in our Miami Lakes, FL facilities. You will oversee daily verification operations, ensure accuracy and regulatory alignment, and drive team performance to uphold high standards of quality and patient safety in pet health.

You will mentor staff, provide training on procedures and regulatory requirements, and collaborate with veterinarians and customers to resolve complex prescription concerns in a fast-paced,

Qualifications

• Minimum 5 years of pharmacy technician experience in retail/mail-order/online settings.
• At least 2 years in supervision or team leadership roles.
• Current registration as a Pharmacy Technician in good standing.

Responsibilities

• Supervise prescription verification for accuracy and regulatory compliance.
• Act as escalation verifier for complex/high-risk prescriptions.
• Mentor and develop a team of Verification Technicians in a hybrid/remote environment.
• Maintain documentation and audit-ready verification records.
• Monitor workflows, KPIs, and drive process improvements.
• Collaborate with pharmacists, veterinarians, and customers to resolve issues.

Skills

Pharmacy verification

Leadership

Regulatory compliance

Data analysis

Education

Registered Pharmacy Technician license (RPhT/RPT)

Tools

Pharmacy management systems

Job description

Summary

The Pharmacy Verification Supervisor will lead our prescription verification team in our Miami Lakes, FL facilities. This position is responsible for overseeing daily verification operations, ensuring prescription accuracy and regulatory compliance, and driving team performance. The Supervisor provides leadership, training, and operational oversight to ensure the highest standards of quality, safety, and service in support of pet health.

Essential Duties and Responsibilities

• Supervise and oversee the verification of prescription orders to ensure accuracy, completeness, and compliance with all federal and state regulations.
• Serve as an escalation verifier for complex or high-risk prescriptions as needed.
• Identify and resolve discrepancies by collaborating with veterinarians, pharmacists, and customers.
• Ensure proper documentation and maintenance of verification records.
• Lead, mentor, and develop a team of Pharmacy Verification Technicians in a hybrid and remote work environment.
• Drive a culture of documentation accuracy, ownership, and regulatory discipline.
• Provide onboarding, training, and ongoing education on verification procedures, regulatory requirements, and company policies.
• Conduct performance evaluations, deliver constructive feedback, and implement performance improvement plans as needed.
• Foster a positive, collaborative, and accountable team culture aligned with Allivet’s core values.

Workflow & Operational Management

• Oversee daily workflow to ensure timely and efficient processing of prescription orders.
• Monitor productivity, quality metrics, and key performance indicators (KPIs).
• Identify and implement process improvements to enhance efficiency, accuracy, and customer satisfaction.
• Partner with leadership to support operational scaling and continuous improvement initiatives.
• Develop and execute staffing plans to meet volume demand and service level expectations.

Compliance & Quality Assurance

• Ensure full compliance with federal and state pharmacy regulations and internal standard operating procedures (SOPs).
• Maintain audit-ready documentation and support regulatory inspections when applicable.
• Promote strict adherence to medication safety, data integrity, and security standards.

Cross-Functional Collaboration

• Collaborate with Pharmacists, Fulfillment, Customer Service, and other operational teams to resolve order-related issues.
• Serve as a key escalation point for complex prescription verification matters.
• Communicate effectively with veterinarians and customers to ensure clarity and resolution of prescription concerns.

Qualifications

Experience

• Minimum of 5 years of pharmacy technician experience in a retail, mail-order, or online pharmacy environment.
• Minimum of 2 years of supervisory or team leadership experience.
• Registered Pharmacy Technician (RPhT/RPT) license in good standing (required).
• Strong analytical proficiency with the ability to interpret performance data and operational trends.
• Adaptable to learn proprietary systems
• Demonstrated ability to lead in a high-volume, performance-driven environment

Education

Any suitable combination of education and experience will be considered.

Other Knowledge, Skills, or Abilities

• Strong knowledge of federal and state pharmacy laws and regulatory requirements.
• Proven leadership and team development skills.
• Excellent attention to detail and commitment to accuracy.
• Strong analytical, problem-solving, and decision-making capabilities.
• Proficiency with pharmacy management systems and related technology.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced, remote environment.
• Passion for pet health and well-being.

Working Conditions

• Normal working conditions

Physical Demands

• Lifting up to 10 pounds
• Standing (not walking)
• Lifting up to 20 pounds
• Walking
• Lifting up to 50 pounds
• Driving a vehicle
• Reaching overhead

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