Supervisor Pharmacy Technician - Pharmacy

Providence; Portland (OR); On-site; USD 70,000 - 90,000; Full time

Job summary

Providence Home Services Specialty Pharmacy in Tigard, OR seeks a Supervisor Pharmacy Technician to lead the Medication Benefits team in patient access to therapy. This full-time day-shift role emphasizes oversight of benefits investigations, prior authorizations, and financial assistance.

The position requires Oregon Pharmacy Technician licensure and at least 2 years of pharmacy experience, with leadership experience a plus.

Qualifications

• Oregon Pharmacy Technician License or certification required at hire.
• 2 years of pharmacy experience required.

Responsibilities

• Oversee daily operations of benefits investigations, prior authorizations, appeals, and financial assistance enrollment.
• Supervise Medication Benefits Specialists, Pharmacy Technicians, and caregivers.
• Monitor workload, productivity, service levels, and key performance metrics.
• Resolve complex patient access, reimbursement, and payer-related issues.
• Ensure compliance with payer, regulatory, accreditation, and organizational requirements.
• Lead training, onboarding, and performance management activities.

Skills

Leadership

Operations management

Staff supervision

Payer coordination

Education

Oregon Pharmacy Technician License

Oregon Certified Pharmacy Technician

Tools

Pharmacy software

Benefits investigation systems

Job description

Supervisor Pharmacy Technician for Providence Home Services Specialty Pharmacy in Tigard, OR.

Full-Time/Day Shift

Provides operational leadership and oversight of Credena Health’s Medication Benefits (Patient Access) team, ensuring timely patient access to therapy through benefits investigation, prior authorization, financial assistance, referral coordination, and reimbursement support.

Leads medication benefit specialists, pharmacy technicians, and patient access caregivers while partnering with pharmacists, providers, payers, manufacturers, and external organizations to improve access, patient experience, and organizational outcomes.

Responsible for caregiver development, operational performance, quality, productivity, workflow optimization, and compliance with regulatory, accreditation, and organizational standards. Serves as a subject matter expert and key liaison across pharmacy, clinical, provider, and external partner teams.

Providence caregivers are not simply valued – they’re invaluable. Join our team atProvidence Home Services Oregonand thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Essential Functions

• Supervises, coaches, and develops Medication Benefits Specialists, Pharmacy Technicians, and assigned caregivers.
• Oversee daily operations including benefits investigations, prior authorizations, appeals, and financial assistance enrollment.
• Monitors workload, productivity, service levels, and key performance metrics.
• Resolves complex patient access, reimbursement, and payer-related issues.
• Ensures compliance with payer, regulatory, accreditation, and organizational requirements.
• Leads training, onboarding, competency assessment, and performance management activities.
• Identifies and implements workflow improvements to enhance efficiency and patient experience.
• Collaborates with pharmacy, clinic, and operational leaders to improve access to therapy and achieve departmental goals.
• Supports quality improvement, reporting, and accreditation readiness activities.

Required Qualifications:

• Upon hire: Oregon Certified Oregon Pharmacy Technician or
  • Upon hire: Oregon Pharmacy Technician License.
• 2 yearsPharmacy experience.

Preferred Qualifications:

• 1 yearSpecialty Pharmacy experience.
• Lead technician and/or supervisory responsibility.

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.