Pharmacy Technician II

MWI Buying Group; Reading, Northern (Berks County, KY); Hybrid; USD 37,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision

Training programs

Mentorship programs

Job summary

Cencora's Reading Hospital Ambulatory Pharmacy seeks a Pharmacy Technician to support ambulatory operations in a 24/7, high-volume setting. You will create patient profiles, process prescription plans, handle insurance issues, and assist with dispensing and inventory tasks.

The role requires 2+ years of ambulatory pharmacy experience, PA technician licensure, and national certification like PTCB; bachelor's degree preferred.

Qualifications

• Minimum two years ambulatory pharmacy experience; bachelor’s preferred.
• PTCB or national certification required.
• PA Pharmacy Technician license required; state license acceptable if equivalent.

Responsibilities

• Create patient profiles in the pharmacy information system.
• Enter prescription plan data for processing and adjudication.
• Enter new patient prescription information into the system.
• Address insurance, reimbursement, and payment issues with providers, patients, and pharmacists.
• Assist pharmacist with therapeutic consultations and plan adjudication as directed.
• Manage inventory reports and place inventory orders as needed.
• Answer inbound calls and triage to appropriate staff.
• Support ambulatory dispensing robotics and delivery activities.

Skills

Pharmacy support

Customer service

Communication skills

Attention to detail

Time management

Teamwork

Education

Bachelor's degree preferred

PTCB certification

PA Registered Pharmacy Technician license

Tools

Pharmacy information system

Inventory management system

Job description

Job Overview

Our team members are at the heart of everything we do. At Cencora, we manage and have staffed the Reading Hospital Ambulatory Pharmacy inside the 700 bed Reading Hospital since 2017 and have expanded services to 6 locations over the years. The pharmacy is a 24/7 operation. Shifts are typically 8 to 10 hours and will be scheduled in the 7 a‑9 p time frames. Rotating weekends and holidays. Full time, 40 hours per week. Occasional shifts at other Reading Hospital Retail Pharmacy locations.

Key Responsibilities

• Responsible for creating a patient profile in the pharmacy information system.
• Enters necessary prescription plan information in the patient profile for processing and adjudicating patient’s prescriptions.
• Responsible for entering all new patient prescription information into the pharmacy information system.
• Addresses insurance, reimbursement, and payment issues as appropriate by communicating with insurance providers, patients and pharmacists.
• Participates in achieving business goals and metrics for the Ambulatory Pharmacy.
• Retrieves and prepares the medication for pharmacist review and verification.
• Prepares inventory reports for pharmacist review to purchase.
• Submits, receives, and places inventory in stock.
• Answers inbound telephone calls and triages calls as appropriate based upon the nature of the call to the appropriate staff.
• Assists with the reviews and handling of all adjudicated prescription claims to ensure appropriateness of reimbursement, co-pay and related financials and, if needed, as directed, follows up all such claims deemed inappropriate.
• Assists Pharmacist by providing required information for therapeutic consults with patients.
• Intervenes with Pharmacy Benefit Manager Companies to resolve plan and patient specific adjudication issues.
• Supply and monitor ambulatory dispensing robotic technology.
• Actively participates by delivering medications and pharmaceutical supplies to patients as outlined by the concierge prescription program.
• Performs related duties as assigned.

Education & Certification

Normally requires a minimum of two (2) years directly related and progressively responsible ambulatory pharmacy experience; bachelor's degree program preferred.

Pharmacy technician certification with a national technical certification organization, such as Pharmacy Technician Certification Board (PTCB) or other comparable national certification required.

State pharmacy certification is acceptable if core competencies are equal to or better than national certification requirements.

PA Registered Pharmacy Technician license or Pharmacy Technician Trainee license is required. For further information, please consult the state board of Pharmacy.

Skills and Knowledge

• Ability to communicate effectively both orally and in writing
• Ability to work quickly and accurately under time and volume constraints
• Strong interpersonal skills
• Ability to resolve patient issues quickly and creatively in order to improve customer satisfaction
• Familiarity with pharmaceutical products, services and drug interactions
• Strong organizational skills; attention to detail
• Good analytical skills
• High School Diploma/GED or equivalent experience required.
• 2+ years of experience in pharmacy support, healthcare operations, medication order support, inventory support, patient services, or a related field required.
• Certification in pharmacy support, pharmacy technician practice, medication handling, inventory control, healthcare operations, or a related field preferred.

What Cencora Offers

• Medical, dental, and vision care.
• Comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness.
• Support for working families, backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
• Training programs, professional development resources, and opportunities to participate in mentorship programs.
• Employee resource groups, volunteer activities, and much more.
• Compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day.

For details, visit https://www.virtualfairhub.com/cencora.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non‑discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request‑by‑request basis. Messages and emails regarding anything other than accommodations requests will not be returned.