Supervisor, People Operations

Jobtailor; Oak Brook (IL); On-site; USD 90,000 - 120,000; Full time

Job summary

Jobtailor in Illinois is seeking a senior People Operations leader to oversee daily activities, coach teams, and align workload priorities. You will drive HR process improvements, support HRIS enhancements, and ensure compliance across policies and procedures.

You will standardize documentation, monitor SLAs and KPIs with management, and collaborate across functions to deliver high-quality service while safeguarding data privacy.

Qualifications

• Bachelor’s degree in Business, HR, or related field.
• Minimum 5 years of Human Resources or People Operations.
• 2+ years of people leadership experience.
• Experience in managing and improving HR processes.
• Proven track record of working cross-functionally.
• Experience in data analysis and using HR metrics.
• Preferred experience with Workday.

Responsibilities

• Oversee daily People Operations activities
• Provide day-to-day direction, coaching, and workload prioritization
• Proactively identify, recommend, and implement improvements to HR processes
• Support HRIS process and system enhancements
• Ensure HR policies, procedures, and practices are compliant
• Identify opportunities to improve and standardize documentation practices
• Partner with manager to establish, monitor, and analyze SLAs and KPIs
• Support and contribute to cross-functional HR initiatives and projects
• Ensure high-quality service delivery and resolution of inquiries
• Maintain confidentiality and ensure adherence to data privacy and compliance

Skills

People Leadership

HR Process Improvement

Data Analysis

Cross-Functional Collaboration

Coaching

Workload Prioritization

HR Metrics

Education

Bachelor’s degree in Business, Human Resources, or related field

Tools

Workday

HRIS

Job description

• Oversee daily People Operations activities
• Provide day-to-day direction, coaching, and workload prioritization
• Proactively identify, recommend, and implement improvements to HR processes
• Support HRIS process and system enhancements
• Ensure HR policies, procedures, and practices are compliant
• Identify opportunities to improve and standardize documentation practices
• Partner with manager to establish, monitor, and analyze SLAs and KPIs
• Support and contribute to cross-functional HR initiatives and projects
• Ensure high-quality service delivery and resolution of inquiries
• Maintain confidentiality and ensure adherence to data privacy and compliance

Requirements

• Bachelor’s degree in Business, Human Resources, or related field
• Minimum 5 years of Human Resources or People Operations
• 2+ years of people leadership experience
• Experience in managing and improving HR processes
• Proven track record of working cross-functionally
• Experience in data analysis and using HR metrics
• Preferred experience with Workday

Core Competencies

Demonstrates expertise in People Operations, focusing on HR process improvement, data analysis, and compliance. Proven ability to lead teams, manage HRIS enhancements, and deliver high-quality service in a cross-functional environment.

Highest-signal resume keywords

• Human Resources Management
• People Leadership
• HR Process Improvement
• Data Analysis
• Workday Experience

ATS Optimization Keywords

Hard Skills

• HR Process Improvement
• Data Analysis
• HR Metrics
• Documentation Practices
• Service Delivery

Soft Skills

• Coaching
• Workload Prioritization
• Cross-Functional Collaboration

Industry Keywords

• People Operations
• Compliance
• SLA
• KPI
• Confidentiality

Tools & Technologies

• HRIS
• Workday