Senior People Partner

Jobtailor; New York (NY); On-site; USD 95,000 - 130,000; Full time

Job summary

Jobtailor is seeking an experienced HR professional to join the People Operations team in New York. The role focuses on Employee Relations, investigations, and serving as a trusted advisor on policy and payroll questions for a large hourly population.

The candidate will manage inquiries via HRIS and ticketing systems, coordinate employee lifecycle events, and support organizational changes across the business with strong discretion and professionalism.

Qualifications

• Bachelor’s degree in HR/Business Administration or related field.
• 5+ years of HR or administrative experience, including Employee Relations.
• Experience with HRIS, ideally Workday, and HR ticketing systems.
• Experience in Change Management and/or large-scale transformations.
• Ability to handle confidential information with discretion.

Responsibilities

• Assist in coaching, counseling and guiding managers before disciplinary actions.
• First point of contact for employee concerns and may conduct investigations.
• Answer FAQs on policies, benefits and payroll; escalate complex items to People Team.
• Review, resolve and respond to inquiries via the HR ticketing system.
• Process employee changes (promotions, transfers, terminations) and ensure HRIS accuracy.
• Support People Operations with organizational tasks and admin duties.
• Oversee various stages across the Employee Lifecycle.
• Perform other duties as assigned.

Skills

Employee Relations

Project Management

Change Management

Verbal and Written Communication

HRIS Data Management

Education

Bachelor’s Degree in HR/Business Administration or related field

Tools

Workday

HR Ticketing System

Job description

• Assist in coaching, counseling and guiding managers before executing employee disciplinary actions
• Initial point of contact for employee concerns, may conduct investigations regarding concerns raised
• Answers frequently asked questions from employees relative to standard policies & procedures, benefits, incorrect pay etc.; refers more complex questions to appropriate People Team Members
• Review, solve and respond to inquiries sent to the HR ticketing system
• Process employee changes, such as promotions, transfers and terminations and ensure all employee data is up to date in HRIS
• Supports the People Operations team with organizational tasks and various administrative duties
• Oversee various stages across the Employee Lifecycle
• Other duties as assigned.

Requirements

• Bachelor’s Degree in Human Resources, Business Administration, or a related field, or equivalent work experience
• 5+ years of experience in HR or administrative roles
• Previous experience in Employee Relations required, supporting a contact center or large hourly population preferred
• Organizational and project management skills, with the ability to manage multiple priorities, meet deadlines, and adapt to changing circumstances
• Preferred experience working with a human resource information system (HRIS)
• Experience with Workday is a plus
• Experience with Change Management and/or large scale transformation activities
• Experience within a Center of Excellence model
• Detail oriented; good verbal and written communication skills
• Able to work independently, establish priorities, meet deadlines, and manage multiple projects simultaneously
• Present information and respond to questions from groups of staff, managers, members, and other key stakeholders
• Ability to address issues with discretion and professionalism while maintaining confidentiality.

Core Competencies

Demonstrates expertise in Employee Relations, HRIS management, and project management while effectively addressing employee concerns and maintaining confidentiality. Strong organizational skills and the ability to manage multiple priorities are essential for supporting the People Operations team.

Highest-signal resume keywords

• Employee Relations
• Human Resource Information System (HRIS)
• Project Management
• Change Management
• Verbal and Written Communication

ATS Optimization Keywords

Hard Skills

• Employee Lifecycle Management
• HRIS Data Management
• Change Management
• Investigative Skills
• Policy and Procedure Knowledge

Soft Skills

• Organizational Skills
• Detail Oriented
• Discretion and Professionalism
• Independence
• Adaptability

Industry Keywords

• Human Resources
• Center of Excellence
• Contact Center Experience
• Large Hourly Population

Tools & Technologies

• Workday
• HR Ticketing System