Supervisor PBX

HCA Healthcare, Inc.; Houston (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

HCA Houston Healthcare Northwest is seeking a Supervisor PBX to oversee telecommunications staff, act as the Director’s agent to Communications staff, and ensure reliable telephone operations. You will supervise staff, revise policies, maintain directories, assist with payroll reports, and serve as back-up operator when needed.

This role requires 2+ years PBX experience and prior supervisory experience, with strong organizational, confidential, and communication skills.

Qualifications

• 2+ years PBX experience; supervisory experience.
• Strong organizational, confidentiality, and communication skills.
• Intermediate computer skills including Microsoft Office.
• Adaptable to new ideas and changing priorities; self-starter.

Responsibilities

• Act as troubleshooter for Communications.
• Revise/create Communications' Policy and Procedures as necessary.
• Monitor/maintain directories and operators' lists and handbooks; keep electronic directory current.
• Back-up to provide payroll attendance reports; handle payroll edits/corrections for department(s).
• Work as telephone operator when short staffed.

Skills

PBX experience

Supervisory experience

Communication skills

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Supervisor PBX

Job Summary and Qualifications

Act as telecommunications agent to vendors. Act as Director’s agent to Communications’ staff. Supervise and evaluate Communications’ staff.

What you will do:

• Act as troubleshooter for Communications.


• Revise/create Communications' Policy and Procedures as necessary


• Monitor/maintain directories and operators' lists and handbooks. Keep operators' electronic directory current.


• Acts as back-up to provide timely, accurate payroll attendance reports; handles payroll edits/corrections for department(s).


• Works as telephone operator when short staffed.

What qualifications you will need:

• High School Graduate / GED

Required Minimum Education: N/A

Required Additional Education: N/A

Required License/Certification: N/A

Training and Experience: 2+ years PBX experience; previous supervisory experience

Skills and Knowledge: The Communications Supervisor must have excellent organization and efficiency skills, a high degree of confidentiality, excellent communication skills to interact with diverse personality types. They must be adaptable to new ideas and methods, a self starter with ability to meet priorities for short and long range as well as frequently changing situations. They will also need intermediate computer skills including the ability to work with Microsoft Office.

No Travel Required

0 Required Years of Experience

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services




• Wellbeing support, including free counseling and referral services




• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence




• Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling




• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing




• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

HCA Houston Healthcare Northwest (https://careers.hcahealthcare.com/pages/hca-houston-healthcare-northwest) is a 415+ bed acute care hospital that has been serving the north Houston communities for more than 40 years, providing a wide range of medical services including cardiology, maternity care, Level III NICU , pediatrics, bariatrics and neurology. We comprehensively serve our community by employing expert physicians, specialists, nurses and support staff who work together as a unified team to offer a range of diagnostic treatment and support services. From our 24-hour emergency department with Level II Trauma capabilities, to women’s services, to cardiology, we are dedicated to improving the health of our community by delivering exceptional, personalized healthcare. We are members of HCA Houston Healthcare, the most comprehensive family of hospitals in the region and part of the leading provider of healthcare in the country, HCA Healthcare. Together we are stronger, smarter and more accessible in providing the patient-centered care you need close to home.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

\"There is so much good to do in the world and so many different ways to do it.\"- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.