Supervisor, Patient Transportation

MD Anderson Cancer Center

Houston (TX)

On-site

USD 53,000 - 79,000

Full time

14 days+

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Job summary

A premier cancer treatment center in Houston seeks a Supervisor for Patient Transportation. The role requires leadership skills and four years of relevant experience. Responsibilities include ensuring compliance with operational standards and providing outstanding customer service. Candidates should have a high school diploma, with an associate's degree preferred. This full-time position offers a salary range of $53,000 – $79,000 annually.

Qualifications

High school diploma or equivalent required.
Preferred: Associate's degree in Business, Health Sciences, or related field.
Four years of experience in healthcare or hospitality, with supervisory experience.

Responsibilities

Provide leadership to transportation staff and ensure compliance with policies.
Visit departments to ensure standards are maintained.
Monitor customer service and respond to system issues.

Skills

Customer service

Leadership

Problem solving

Analytical thinking

Education

High school diploma or equivalent

Associate's degree in relevant field

Job description

Overview

Supervisor, Patient Transportation at MD Anderson Cancer Center. The mission of The University of Texas M. D. Anderson Cancer Center is to eliminate cancer in Texas, the nation, and the world through outstanding programs that integrate patient care, research and prevention, and through education for undergraduate and graduate students, trainees, professionals, employees and the public.

SHIFT / HOURS: Monday - Friday / 2pm - 11pm (rotating weekends as needed)

Responsibilities

Provide leadership and direction for the patient transportation staff and assist in ensuring compliance with all policies and procedures.
Make visits to ancillary departments and nursing units on a frequent basis to ensure dispatchers and patient escorts are performing to standards, address concerns promptly, and maintain a clean and safe environment.

Core Values / Competencies

Service: Provide high level of customer service and maintain operational standards; perform dispatcher and escort duties as needed; promote teamwork.
Monitors and responds to customer service and system issues; demonstrates problem solving, conflict resolution, decision making, planning and organizing; strong written and oral communication; focus on operational duties (80%) and administrative duties (20%).
Actively participates in ongoing training and projects; maintains knowledge of Department Emergency and Bridge Continuity Plans.

Additional Competencies

Analytical Thinking: Gather information, break down problems, and make sound decisions.
Equipment Usage and Safety Preparedness: Ensure safety readiness, CPR/AED training, fire drills, etc.

Requirements

Education: High school diploma or equivalent.
Preferred Education: Associate's degree in Business, Health Sciences, Hospitality, Healthcare Administration or related field.
Certification: None required; Preferred Certifications: HeartSaver with AED and CPR.
Experience: Four years of experience in healthcare, project management, or hospitality, including two years of lead/supervisory experience.
Preferred Experience: With the preferred degree, three years of experience in healthcare, project management, or hospitality, including two years of lead/supervisory experience. Completion of LEADing Self Accelerate may substitute for one year of supervisory/management experience.
Other: Must pass pre-employment skills test as required; may involve security and integrity responsibilities of critical infrastructure.

Equal Opportunity

The University of Texas MD Anderson Cancer Center is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by law.

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