Supervisor, Patient Services - Hiring Incentive

Kennedy Krieger Institute; Baltimore (MD); On-site; USD 50,786 - 87,503; Full time

Job summary

Kennedy Krieger Institute in Baltimore, MD seeks a Supervisor, Patient Services to oversee Clinical Assistant performance and ensure adherence to care protocols. This role involves staff training, problem-solving, and providing leadership to enhance patient support.

Ideal candidates will have a Bachelor's degree in a relevant field, RBT coursework completion, and a minimum of one year’s experience with treatment programs for individuals with developmental disabilities. The position also offers a salary range between $50,786.11 and $87,503.31 per year.

Qualifications

• Completion of Registered Behavior Technician (RBT) coursework is required.
• Must maintain CPR certification within 90 days of hire.
• Up-to-date status in Behavior Management training required.

Responsibilities

• Provide unit coverage ensuring leadership presence and guidance.
• Conduct regular meetings with staff for resource support and development.
• Train and evaluate staff for high-quality patient services.
• Resolve staff concerns and consult with managerial support as required.

Skills

Leadership

Behavior Management

Team Collaboration

Patient Care

Education

Bachelor’s degree in psychology, special education, or allied discipline

Master’s degree

Job description

The Supervisor, Patient Services supervises all aspects of Clinical Assistant performance, intentionally conducts regular meetings with staff to foster active employee engagement, encourages professional development, and problem solves matters based on individual circumstances. Provides unit leadership, consistently applies unit standards and policies, and works collaboratively with other members of the NBU to ensure successful program implementation.

Responsibilities

• Provide assigned unit coverage to ensure leadership presence and availability; facilitate and make operational decisions; provide oversight and in-the-moment encouragement and feedback on protocol implementation, data collection, and staff performance.
• Regularly conduct meetings with assigned staff to serve as a resource, answer questions, identify professional development goals, foster employee engagement, and provide encouragement, coaching, and performance feedback.
• Organize and direct staff and resources to ensure safe patient/unit management and adherence to protocols and policies intended to meet individual, social, and recreational needs of patients.
• Train and evaluate staff to promote high quality of patient services.
• Ensure appropriate staffing levels by overseeing implementation of on-call and staffing policies.
• Resolve staff concerns and unit issues in a timely, constructive manner, ensuring clear communication and accurate implementation of safety, protocol, and staffing exceptions in consultation with Faculty or Managerial on-call support.
• Assist in development of unit training, policies, and procedures.
• Share in rotation of 24‑hour on‑call support for resolving direct care, staffing, and other unit‑related issues.
• Preview and approve proposed behavioral protocol changes for dissemination to staff.
• Participate in interdisciplinary consultations and planning meetings.
• May represent unit in first-line interaction with parents and visitors to problem solve and address questions and concerns.
• Provide direct patient care as needed, including review and implementation of behavioral protocols and following data collection procedures.

Qualifications

• Completion of Registered Behavior Technician (RBT) coursework is required.
• RBT or BCBA certification preferred.
• Must possess and maintain CPR certification within 90 days of hire.
• Must maintain up‑to‑date status in Behavior Management training and other company‑provided in‑service topics as per the department timeline.

Education

• Bachelor’s degree in psychology, special education, or allied discipline required.
• Master’s degree preferred.

Experience

• Minimum one year of experience with the implementation of treatment programs for individuals with developmental disabilities and behavior disorders is required.
• Experience with design of such programs and experience with child and adolescent populations is preferred.
• Experience with and basic knowledge of Applied Behavioral Analysis principles required.
• Previous leadership experience is required; professional experience supervising staff is strongly preferred.

Salary: USD $50,786.11 – USD $87,503.31 per year.