Supervisor, Patient Service Representative

American Health Imaging; Sandy Springs (GA); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

Pharmacy plans

Monthly bonus

401(k)

Short-Term Disability

Vacation time

PTO Day 1

Referral bonus

Job summary

American Health Imaging is seeking a Patient Service Representative Supervisor in Sandy Springs, GA. The role supports patient services operations, including interviewing patients, scheduling, insurance verification, and handling payments.

The supervisor will lead onboarding, recruitment, staff meetings, timecard approvals, and performance evaluations to ensure high-quality patient care. The position emphasizes staffing, training, and process improvement within a healthcare setting, with a

Qualifications

• Leadership and staff supervision experience preferred.
• Strong customer service skills and ability to manage patient interactions.

Responsibilities

• Interview patients and/or families to obtain demographic and financial information.
• Schedule and confirm patient appointments.
• Verify patient insurance and explain financial responsibilities.
• Collect same-day payments.
• Lead onboarding and training of new team members.
• Recruiting, interviewing, and hiring participation.
• Lead staff meetings and one-on-ones.
• Monitor and approve timecards.
• Conduct performance evaluations and development plans.
• Develop QA processes and monitor team performance.
• Schedule management to ensure staffing coverage.
• Perform other duties as assigned.

Skills

Leadership

Customer service

Staff training

Interviewing

Education

High School Diploma or equivalent

Job description

American Health Imaging is actively searching for a Patient Service Representative Supervisor to join our team in Sandy Springs, GA

This position is a full-time role working Monday-Friday 8:00am - 4:00pm or 9:00am-5:00pm

The Patient Service Representative Supervisor is responsible for creating and maintaining a positive, welcoming environment for all patients, families, and visitors while performing the requested duties. These duties will include interviewing patients and/or families to obtain all demographic and financial information, scheduling and confirming patient appointments, verifying patient insurance, explaining financial responsibility to patient or patient representative, and collecting same-day payments.

Additional Responsibilities:

• Manages the training and onboarding of new team members
• Participates in the recruiting, interviewing, and hiring process
• Leads regular staff meetings and associate one-on-ones
• Monitors and approves timecards
• Initiates and participates in staff performance evaluations and on-going development of team members including performance improvement plans, disciplinary actions and/ or terminations when necessary
• Defines job responsibilities/specialty tasks and priorities
• Develops and monitors the teams’ performance through a QA process
• Establishes employee schedules to provide for planned time off, ensuring appropriate staffing levels and adequate department coverage (5%)
• Completes other tasks and projects as assigned

Education and Experience:

• High School Diploma or equivalent required.
• 2-3 years office experience in a healthcare setting
• Excellent customer service skills

Our benefits package includes:

• Medical / Dental / Vision / Life / Pharmacy Plans
• Monthly Bonus Opportunity
• 401(k)
• Paid Short-Term Disability
• Paid Vacation Time
• PTO Accrual Beginning Day 1
• Colleague Referral Bonus Program