Center Manager

American Health Imaging; Lawrenceville (GA); On-site; USD 70,000 - 100,000; Full time

Job summary

American Health Imaging in Lawrenceville, GA is seeking an experienced Center Manager to lead our location. The role focuses on delivering high-quality patient care, overseeing daily operations, patient flow, and staff performance.

You will supervise centre staff, manage scheduling, develop physician relationships, and own the P&L while driving financial and service improvements. The position requires healthcare experience and strong leadership.

Qualifications

• Experience in a healthcare environment is required.
• Ability to supervise centre staff and manage scheduling.
• Knowledge of HIPAA and safety guidelines.
• Strong organizational and communication skills.
• Experience with financial reporting and performance improvement is desirable.

Responsibilities

• Greet patients and ensure accurate patient data.
• Ensure smooth daily operations and scheduling.
• Manage staff and performance evaluations.
• Develop relationships with referring physicians.
• Oversee P&L and budgeting activities.
• Attend training and onboard new associates.
• Lead team meetings and timecard approvals.

Skills

Healthcare management

Patient care

Staff supervision

Communication skills

Problem solving

Education

High School Diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Excel

Microsoft Office

Job description

American Health Imaging is seeking an experienced and dynamic Center Manager to lead our Lawrenceville, GA location.

Job Summary:

The Center Manager is accountable for delivering high-quality, efficient and effective services for our Imaging patients and families in a standard centre(s). Creates a positive and collaborative work environment while supervising the daily activities, patient flow, operations, clinical procedures, and performance of centre staff. Participates in short-term and long-range planning and business development.

Duties/Responsibilities:

Patient Care

• Greet patients, families, and visitors in a courteous and helpful manner
• Ensures accuracy of patient data entered in the RIS
• Ensures smooth daily operations by resolving performance issues and ensuring appropriate scheduling of centre staff
• Ensures patient throughput by completing pre-visit patient care and on-site patient preparation activities as needed
• Acts as point of escalation for concerns and challenges from patients and referring physicians

Staff and Centre Management

• Manages centre(s) within a single geographic area
• Develops and fosters referring physician relationships
• Maintains positive working relationships with joint venture partnerships, if applicable
• Acts as the owner of the P&L with responsibility for escalating issues and concerns
• Develops, reviews, and implements action plans based on financial reporting to enhance centre performance
• Manages contrast coverage and corresponding radiologist schedules
• Attends training to stay up to date on best practices and protocols
• Implements and manages the training and onboarding program for new associates
• Participates in the staff planning and hiring process for new associates
• Leads regular team and department meetings and employee one-on-ones
• Monitors and approves timecards on a daily or weekly basis
• Leads, initiates, and participates in annual performance evaluations, developmentand performance management of associates
• Establishes associate schedules to provide for planned time off, ensuring appropriate staffing levels and adequate coverage
• Evaluates, implements, and manages workflow and process improvements for the department
• Ensures the department has knowledge of company and department policies and corresponding procedures are in place
• Supports employees ensuring highest level of patient satisfaction
• Completes other tasks and projects as assigned
• Develops methods for measuring and monitoring team and department performance

Education and Experience:

• High School Diploma or equivalent required; bachelor's degree preferred
• 2-5 years' experience working in healthcare environment
• 2-3 years of previous people management experience
• Experience with Microsoft Office; including excel

Required Knowledge, Skills and Abilities:

• Knowledge of and adherence to company policies and protocols
• Knowledge of and adherence to HIPAA and safety guidelines
• Knowledge of basic level computer skills
• Skill in organising and prioritising work and following assignments through to completion
• Skill in written and verbal communication
• Ability to take initiative to improve processes, think strategically and identify trends
• Ability to provide open, honest feedback to improve decision making
• Ability to influence across the organisation and work effectively with all levels of management and staff
• Ability to maintain and build constructive relationships that produce results
• Ability to effectively supervise exempt and non-exempt staff
• Ability to lead in a manner consistent with USRS and the Departments values
• Ability to work independently and in a team environment
• Ability to work in a fast-paced environment and meet established deadlines
• Ability to be flexible in schedule and adaptable to constant change
• Ability to effectively handle details with accuracy
• Ability to maintain regular attendance and on-time approval to work as scheduled
• Ability to deliver high quality customer service to internal and external customers by communicating with integrity and compassion
• Ability to resolve service recovery issues and understand when to elevate to the next level
• Ability to remain calm in difficult situations

Physical Requirements:

• Requires the use of office equipment, such as computers, fax machines, telephones and copiers
• Requires computer related activities for extended periods of time
• Requires the ability to see, hear, speak, write and key

#AHIGE