Patient Service Representative Supervisor

American Health Imaging; Madison (AL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Monthly Bonus

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Paid Vacation

PTO

Referral Bonus

Job summary

American Health Imaging in Huntsville and Madison, AL seeks a Full-time Patient Service Representative Supervisor who will travel between centers to support operations.

You will interview patients, schedule appointments, verify insurance, explain financial responsibilities, and collect same-day payments while leading a growing team.

Benefits include bonus opportunities, health/dental/vision, 401(k), paid time off, and ongoing staff development.

Qualifications

• 1-4 years of experience in a medical office, hospital, or healthcare setting.
• Experience with authorizations and insurance verification is preferred.
• Ability to handle high patient volume with strong customer service.

Responsibilities

• Interview patients and families to collect demographic and financial information.
• Schedule and confirm patient appointments; verify insurance.
• Explain financial responsibilities to patients and collect same-day payments.
• Train and onboard new team members.
• Participate in recruiting, interviewing, and hiring processes.
• Lead staff meetings and conduct one-on-one discussions.
• Monitor and approve timecards; conduct performance evaluations.
• Define roles and priorities; develop QA for team performance.
• Schedule staff to ensure coverage and adequate time off.
• Complete other tasks and projects as assigned.

Skills

Customer service

Multi-tasking

Computer skills

Medical terminology

Education

High School Diploma or equivalent

Job description

Full-time Patient Service Representative Supervisor

Must be willing to travel between Huntsville & Madison centers:

• 2338 Whitesburg Dr SW, Huntsville, AL 35801
• 8425 Wann Dr Suite 100, Madison, AL 35758

Schedule: Monday - Friday 8am - 5pm

American Health Imaging is actively searching for a Patient Service Representative Supervisor to join our team in Huntsville and Madison, Alabama - must be willing to travel between Huntsville & Madison centers as business operations require.

The Patient Service Representative Supervisor is responsible for creating and maintaining a positive, welcoming environment for all patients, families, and visitors while performing the requested duties. These duties will include interviewing patients and/or families to obtain all demographic and financial information, scheduling and confirming patient appointments, verifying patient insurance, explaining financial responsibility to patient or patient representative, and collecting same-day payments.

Additional Responsibilities:

• Manages the training and onboarding of new team members
• Participates in the recruiting, interviewing, and hiring process
• Leads regular staff meetings and associate one-on-ones
• Monitors and approves timecards
• Initiates and participates in staff performance evaluations and ongoing development of team members including performance improvement plans, disciplinary actions and/or terminations when necessary
• Defines job responsibilities/specialty tasks and priorities
• Develops and monitors the teams' performance through a QA process
• Establishes employee schedules to provide for planned time off, ensuring appropriate staffing levels and adequate department coverage (5%)
• Completes other tasks and projects as assigned

Requirements:

• 1-4 Years Experience in Medical Office/Hospital/Healthcare Setting
• Experience in Authorizations and Insurance Verification Preferred
• Ability to Handle Heavy Patient Volume
• Strong Customer Service and Computer Skills
• Ability to multi-task
• Medical Terminology Knowledge
• High School Diploma or equivalent required.
• Excellent customer service skills

Robust Benefits include

• Monthly Bonus Opportunity
• Medical, Dental, Vision, Life Insurance & Pharmacy Plans (with Benefits effective first day of the month following your hire date!)
• 401(k) with employer contribution
• Paid Vacation Time
• PTO Accrual Beginning Day 1
• Colleague Referral Bonus Program
• Please note that eligibility for benefits is based on position type and status and certain positions may not be eligible for all the benefits listed above.

Compensation is determined based on several factors, including experience, certifications, skills, internal equity, geographic location, and business needs. Benefits and bonus eligibility vary based on position and employment status.