Supervisor Patient Scheduling

Children's of Alabama; Birmingham (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Children's of Alabama in Birmingham's Main Campus Lee Building seeks an In-Patient Scheduling Clerk. Work week Monday–Friday, 12:00pm–8:30pm, coordinating scheduling between medical staff, outpatient registration, and ancillary services to ensure timely, accurate appointments.

The role requires exceptional customer service, multitasking, and problem solving, with experience in scheduling workflows, transcription of orders, and daily QA activities such as HRU huddles.

Qualifications

• Experience as a registrar and/or scheduler in a healthcare setting.
• Excellent customer service skills.
• Ability to multi-task and troubleshoot.
• EPIC Cadence/Prelude experience is a plus but not required.
• Experience with patient registration processes and medical terminology.

Responsibilities

• Schedule patient appointments and transcribe orders.
• Manage call center workflows and scheduling tasks.
• Adjust staffing as directed and assist scheduler training.
• Perform Quality Assurance activities including HRU huddles.
• Collaborate with medical staff and outpatient registration to resolve conflicts.

Skills

Customer service

Communication

Multi-tasking

Problem solving

Education

High School Diploma

Tools

EPIC Cadence

EPIC Prelude

Electronic fax systems

Job description

In Patient Scheduling at Main Campus Lee Building

Work schedule will be Monday - Friday 12:00pm - 8:30pm

Summary

Acts as liaison for patient scheduling functions between medical staff, Patient Registration in the Outpatient Clinics, and ancillary services (HSF/UAB offices). Communicates potential conflicts or issue while fulfilling the expectations of the services for which the department handles scheduling for. Must provide exceptional customer service skills and be able to de-escalate issues. Must have the ability to multi-task and trouble-shoot. Completes all required annual educational and health screening requirements. Responsible for performing multiple customer-focused Patient Scheduling tasks including, but not limited to, scheduling, transcribing order, call center management, adjustments to staffing as directed, scheduler training. Performs Quality Assurance activities as indicated to include daily HRU huddles.

Other information

Experience/knowledge of Patient Registration processes, like scheduling, registration, insurance verification, and medical terminology. Experience with EPIC Cadence and Prelude is a plus but not required. Knowledge of electronic fax systems and interfacing to patient EHR is helpful. At least one-year experience as a registrar and/or scheduler in a healthcare setting. Excellent customer service skills are a must. Ability to work independently as well as in a group setting.

Credentials with Equivalent Qualifications

Education with Equivalent Qualifications

Essential:

• High School Diploma Graduate or Equivalent

Experience with Equivalent Qualifications

Essential:

• 1 Year Staff Level

Children’s of Alabama Scheduling office is located on the Main Downtown Campus exclusively in the Lee Building. Centralized intake center for patient referrals and appointment call center scheduling for specialty clinics, therapies, testing, and radiology procedures. Responsible for performing multiple customer-focused scheduling workflows in collaboration with the specialty offices. Works directly with patients/families to schedule their specialty appointment.

Schedule: M-F 8:00 a.m. - 4:30 p.m.; 8:30 a.m. - 5:00 p.m., Day Shift, 8-Hour Shifts