Supervisor Patient Financial Services

Nuvance Health; Danbury (CT); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Supervisor for Patient Financial Services to lead a dedicated team in optimizing revenue cycle functions. This role involves supervising staff, ensuring efficient billing and collections processes, and collaborating with management to implement effective strategies. The ideal candidate will have a strong background in healthcare finance, exceptional leadership abilities, and a commitment to providing outstanding customer service. Join a dynamic team and make a significant impact in enhancing patient financial experiences while ensuring compliance and operational excellence.

Qualifications

• 5+ years of experience in financial services or healthcare.
• Strong supervisory and customer service skills.

Responsibilities

• Supervises activities of staff in Patient Financial Services.
• Ensures compliance and quality in billing and collections.

Skills

Customer Service Orientation

Supervisory Skills

Problem Resolution

Performance Management

Education

Bachelor's Degree in Finance or Related Field

NAHAM Certification

Tools

PC Literacy

Job description

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Summary:

Supervises and coordinates the activities of staff operating within the department with regard to Revenue Cycle functions within the scope of Patient Financial Services. Ensures efficient and proper processes for the billing, collections, cash application and customer service functions through the revenue cycle. Collaborates with the Director of Revenue Cycle to implement management plans.

Description

Summary:

Supervises and coordinates the activities of staff operating within the department with regard to Revenue Cycle functions within the scope of Patient Financial Services. Ensures efficient and proper processes for the billing, collections, cash application and customer service functions through the revenue cycle. Collaborates with the Director of Revenue Cycle to implement management plans.

Responsibilities

• Supervises & coordinates activities of staff involved in the functions within Patient Financial Services Depart., including work allocation and problem resolution within the department. Motivates employees to achieve peak productivity and performance.
• Provides staff supervision to include hiring, conducting performance reviews, counseling, disciplinary action, and oversee staff educational development.
• Approves various transactions including ability-to-pay allowances and discounts.
• Maintains liaisons with administrative and support personnel to coordinate efforts in resolving problems concerning the verification of information and registration.
• Assists in the preparation of reports and analyses, setting forth progress, and adverse trends and makes recommendations or conclusions.
• Represents the Danbury Hospital Patient Financial Services Department at meetings.
• Ensures resource management is in line with departmental needs based on expanded hours of operation and physical location of workplace.
• Plans and conducts meetings with subordinates to ensure compliance with established practices, to implement new policies and keep employees abreast of current changes and standards.
• Provides department-specific training or assists in the delivery of training curriculum.
• Ensures the highest quality and timely delivery of services and customer service standards of excellence.
• Fulfills all compliance responsibilities related to the position.
• Performs other duties as assigned.
  
  

Other Information

Required: PC literate, highly customer service oriented.

Minimum Experience: five years

Desired: National Association of Healthcare Mgmt (NAHAM) certification.

Working Conditions

Manual: significant manual skills/motor coord & finger dexterity

Occupational: Little or no potential for occupational risk

Physical Effort: Sedentary/light effort. May exert up to 10 lbs. force

Physical Environment: Generally pleasant working conditions

Company: Nuvance Health

Org Unit: 1826

Department: Patient Accounting Med Practic

Exempt: Yes

Salary Range: $28.78 - $53.45 Hourly

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Other

Job function

• Job function

  Accounting/Auditing and Finance

• Industries

  Hospitals and Health Care

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