Supervisor Patient Access - York - Days

WellSpan Health

York (York County)

On-site

USD 65,000 - 80,000

Full time

14 days+

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Benefits offered by this job

Comprehensive health benefits

Flexible spending accounts

Retirement savings plan

Paid time off (PTO)

Short-term disability

Education assistance

DailyPay

Wellness and Wellbeing programs

Caregiver support via Wellthy

Childcare referral service via Wellthy

Job summary

WellSpan Health seeks a supervisor to manage the day-to-day operations of the Patient Access department. You will monitor department workflows, supervise staff, and coordinate with clinical and administrative teams to ensure smooth patient access processes.

The role is full-time, days, typically Monday to Friday, with hours that may fluctuate to meet department needs. Strong leadership and process improvement skills are essential.

Qualifications

Requires high school diploma or GED.
Minimum 2 years supervisory experience.
Excellent communication and interpersonal skills.

Responsibilities

Oversee day-to-day operations of the Patient Access department.
Schedule staff and escalate issues to ensure efficient workflow.
Ensure accurate demographic and financial information is entered into records.

Skills

Excellent communication

Interpersonal skills

Supervisory skills

Computer skills

Education

High School Diploma or GED

Job description

JOB DESCRIPTION

Supervises the day-to-day operations of their assigned Patient Access department. Monitors and supervises the department specific workflows in accordance with organizational policy. Monitors and supervises the work activity of assigned staff.

General Summary

JOB DESCRIPTION Supervises the day-to-day operations of their assigned Patient Access department. Monitors and supervises the department specific workflows in accordance with organizational policy. Monitors and supervises the work activity of assigned staff.

Shift

Full Time, Days, Hours a typically M-F 8a-4p however, may fluctuate depending on the needs of the department

Responsibilities

Duties and Responsibilities

Essential Functions

Ensures that the department functions run efficiently and effectively by overseeing day to day functions, scheduling staff and expediting problems.
Ensures accurate financial and demographic information has been obtained and properly entered into the appropriate records.
Coordinates with medical/clinical and administrative staff to ensure appropriate arrival, registration, and pre-service responsibilities of patients and compliance with third party payers and other regulations are complete.
Supervises Patient Access department responsibilities.
Develops, revises, and maintains area specific policies and procedures, evaluates and monitors goals and objectives, promotes LDMS standards for process improvement and quality assessments, and monitors safety, environmental and infection control standards.
Promotes the active engagement of all employees and supports recognition of staff accomplishments.
Investigates and follows up on SRS/CRS and reports from patients and department concerns, auditing when necessary.
Oversees the reporting process for their assigned Patient Access department. Resolves errors, exceptions and unreconciled items promptly.
Plans, conducts and supervises assigned projects.

Common Expectations

Selects, trains/orients, assigns staff, evaluates performance on a monthly/quarterly and annual basis, prepares and/or assists with work schedules, provides training and continuing education of staff and initiates/makes recommendations for personnel actions.
Enhances professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops.
Attends meetings as required.
Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.

Qualifications

QUALIFICATIONS

Minimum Education