Supervisor Patient Access - Patient Access Center

Christus Health; Tyler (TX); Sur place; USD 60 000 - 90 000; Plein temps

Résumé du poste

Christus Health in Tyler, TX seeks an operations supervisor to oversee daily hospital admissions and related processes. You will assist the Patient Access Director with department reporting, staff training, and ensuring schedules meet operational needs.

Responsibilities include coordinating inpatient/outpatient/ER/day-surgery registrations, maintaining patient records, and ensuring compliance with policies while striving for high patient and associate satisfaction.

Qualifications

• High School Diploma required.

Responsabilités

• Oversee daily operations of assigned areas.
• Assist in maintaining department reports and staff performance objectives.
• Coordinate admissions processes across Inpatient, Outpatient, ER, and Day Surgery.
• Ensure staff training and timely performance feedback.
• Maintain associate work schedules and manage time off.
• Ensure compliance with policies and confidentiality in patient information.
• Monitor POS collections and support patient satisfaction goals.

Formation

High School Diploma

Description du poste

Description

Summary:

Responsible to oversee daily operations of assigned areas. Assist the Patient Access Director in maintaining department reports. Assists in all areas as needed. Also, coordinate the functions of the following admission areas: Inpatient, Outpatient, Emergency Room, Day Surgery, Auditors and Customer Service. Responsible for insuring staff is trained and performance objectives are met. Creates and maintains Associate work schedules and manages time off for team.

Responsibilities:

• Maintains consistency with Administrative and Departmental policies with appropriate behavior, dress, attitude, attendance, confidentiality, professionalism, and reliability.
• Responsible for monitoring the registration area operation to include policies and procedures for Inpatient, outpatient, ER, and Day Surgery registrations.
• Assures criteria for Medicare/Medicaid, Champus, and other Third Party Payors are met by physician orders on all outpatient, observation, and Inpatient admission.
• Insure documentation is complete and accurate for patient medical records, including data entered in hospital computer system or other mediums for patient information.
• Insure point-of-service (POS) collections for assigned areas meet established goals.
• Strive to create an atmosphere that fosters excellent patient satisfaction.
• Strive to create an atmosphere that fosters excellent Associate satisfaction.
• Strive to create an atmosphere that fosters excellent physician satisfaction.
• Ensures compliance with applicable laws and regulations. Promotes confidentiality among associates and within the processing of patient information.
• Review Associate performance for recognition, evaluation, coaching, training, and correction as needed. Insure errors are corrected timely and feedback/training is provided to Associates for improvement.
• Insure Associates receive timely communication of information, expectations, and upcoming changes and seek their input.
• Insure staffing is appropriate to meet patient needs and seek to exceed patient expectations. Work within productivity guidelines to accomplish this goal.
• Insure insurance verification is performed and precertification's are received timely to prevent insurance denials. Insure these activities are documented in patient accounts.
• Insure patient safety goals are met, including correct information listed for each account worked in the hospital computer systems.
• Conduct periodic audits of department performance, as assigned. Report audit findings to the defined recipient.
• Conduct petty cash audits monthly and insure adequate petty cash is on-hand for daily operations.
• Consistently seek continuous improvement that will enhance department operations, patient satisfaction, and Associate satisfaction.
• Work with other supervisory Associates to help create a cohesive leadership team within the department that can see or anticipate needs and manage functions to alleviate disruption of workflow.
• Insure Associates have equipment and supplies to perform assigned duties.
• Various other duties necessary to achieve department and facility objectives.

Job Requirements:

• High School Diploma

Work Schedule:

8AM - 5PM Monday-Friday

Work Type:

Full Time