Supervisor Patient Access - Admitting

Christus Health; Alexandria (LA); On-site; USD 52,000 - 76,000; Full time

Job summary

Christus Health is seeking a skilled administrator to oversee daily operations across inpatient, outpatient, ER, and day surgery areas. You will assist the Patient Access Director with reporting, ensure policy compliance, and maintain accurate records and scheduling.

The role emphasizes staff development and meeting third-party payer requirements. Candidates should have a High School Diploma and experience in hospital registration operations, with a focus on patient satisfaction and

Qualifications

• Experience overseeing daily operations in a hospital or clinical setting.
• Ability to ensure staff training and performance objectives are met.
• Strong attention to confidentiality, accuracy, and regulatory compliance.

Responsibilities

• Oversee daily operations of assigned areas and assist the Patient Access Director with department reporting.
• Coordinate admissions areas: Inpatient, Outpatient, Emergency Room, Day Surgery, Auditors and Customer Service.
• Monitor registration operations for Inpatient, Outpatient, ER, and Day Surgery to ensure compliance and efficiency.
• Ensure Medicare/Medicaid and other Payors criteria are met by physician orders for all admissions.
• Maintain complete and accurate medical records data entry and POS collections to meet goals.
• Foster an environment of high patient, Associate, and physician satisfaction.
• Manage staff scheduling and time off; ensure adequate staffing to meet patient needs.
• Conduct audits and communicate findings; participate in continuous improvement of department operations.

Skills

Staff supervision

Policy adherence

Staff coaching

Customer service focus

Education

High School Diploma

Job description

Description

Summary:

Responsible to oversee daily operations of assigned areas. Assist the Patient Access Director in maintaining department reports. Assists in all areas as needed. Also, coordinate the functions of the following admission areas: Inpatient, Outpatient, Emergency Room, Day Surgery, Auditors and Customer Service. Responsible for insuring staff is trained and performance objectives are met. Creates and maintains Associate work schedules and manages time off for team.

Responsibilities:

• Maintains consistency with Administrative and Departmental policies with appropriate behavior, dress, attitude, attendance, confidentiality, professionalism, and reliability.
• Responsible for monitoring the registration area operation to include policies and procedures for Inpatient, outpatient, ER, and Day Surgery registrations.
• Assures criteria for Medicare/Medicaid, Champus, and other Third Party Payors are met by physician orders on all outpatient, observation, and Inpatient admission.
• Insure documentation is complete and accurate for patient medical records, including data entered in hospital computer system or other mediums for patient information.
• Insure point-of-service (POS) collections for assigned areas meet established goals.
• Strive to create an atmosphere that fosters excellent patient satisfaction.
• Strive to create an atmosphere that fosters excellent Associate satisfaction.
• Strive to create an atmosphere that fosters excellent physician satisfaction.
• Ensures compliance with applicable laws and regulations. Promotes confidentiality among associates and within the processing of patient information.
• Review Associate performance for recognition, evaluation, coaching, training, and correction as needed. Insure errors are corrected timely and feedback/training is provided to Associates for improvement.
• Insure Associates receive timely communication of information, expectations, and upcoming changes and seek their input.
• Insure staffing is appropriate to meet patient needs and seek to exceed patient expectations. Work within productivity guidelines to accomplish this goal.
• Insure insurance verification is performed and precertification's are received timely to prevent insurance denials. Insure these activities are documented in patient accounts.
• Insure patient safety goals are met, including correct information listed for each account worked in the hospital computer systems.
• Conduct periodic audits of department performance, as assigned. Report audit findings to the defined recipient.
• Conduct petty cash audits monthly and insure adequate petty cash is on-hand for daily operations.
• Consistently seek continuous improvement that will enhance department operations, patient satisfaction, and Associate satisfaction.
• Work with other supervisory Associates to help create a cohesive leadership team within the department that can see or anticipate needs and manage functions to alleviate disruption of workflow.
• Insure Associates have equipment and supplies to perform assigned duties.
• Various other duties necessary to achieve department and facility objectives.

Requirements:

Education/Skills

• High School Diploma

Work Schedule:

5 Days - 8 Hours

Work Type:

Full Time