Supervisor Patient Access-StJoseph Lexington

CommonSpirit Health; Lexington (VA); On-site; USD 65,000 - 85,000; Full time

Job summary

CommonSpirit Health is seeking a Patient Access Supervisor to lead the Registration department's daily operations, ensuring efficient patient access services and exemplary customer care. You will direct staff, coordinate prior authorizations and scheduling, and uphold high service standards across the team.

Responsibilities include budgeting oversight, staff development, performance management, and continuous process improvements to enhance patient satisfaction and operational efficiency.

Qualifications

• Bachelor’s degree required; 1–3 years of related work experience demonstrated.
• 3 years of work experience in the related discipline to show requisite knowledge and abilities.

Responsibilities

• Lead daily operations of Registration department to ensure fast, accurate patient access services.
• Coordinate prior authorization and scheduling processes for staff and patients.
• Monitor and evaluate staff performance; manage scheduling, training, and staffing levels.
• Conduct staff interviews, onboarding, and performance evaluations; approve timecards.

Skills

Leadership

Budgeting

Staff training

Scheduling

Customer service

Communication

Education

Bachelor's degree in related discipline

Job description

Job Summary and Responsibilities

As our Patient Access Supervisor, you will lead the daily operations of the Registration department, actively monitoring, coordinating, and evaluating all staff activities to guarantee the best and quickest service for our patients.

Daily, you will provide clear direction and coordinate efforts for prior authorization and scheduling processes for both staff and patients. You will be responsible for the daily administration of tasks, delivering exceptional customer service, and achieving high patient satisfaction.

Success in this role requires a dedication to operational excellence, fostering a patient-centric environment, and ensuring efficient, high-quality patient access services.

• Researches inquiries, complaints and requests by internal/external customers and takes appropriate steps, within scope of position, to resolve errors or issues; communicates resolution to all interested parties.
• Monitors annual budget to control overtime and facilitate compliance; keeps higher level management informed of all issues with potential for budgetary impact. Participates in the development of, and implements, new/revised guidelines, procedures, processes and/or training materials in support of assigned function/work unit to facilitate regulatory compliance; assures that employees understand and apply internal guidelines appropriately; prepares internal communications (re. training, process changes, assessments, etc.) for department staff.
• Schedules, supervises, audits and evaluates the work of assigned and/or clinic staff engaged in financial counseling, insurance verification, referrals, training and other administrative support activities in accordance with established procedures; assists in identifying adequate staffing levels for appropriate coverage to meet budgetary and operational objectives; assures that staff are qualified and properly trained to perform assigned job duties.
• Interviews job candidates and participates in employment and other personnel decisions in accordance with established guidelines; orients employees and holds regular staff meetings to keep employees appraised of all matters relevant to successful job performance; approves timecards; communicates performance standards and evaluates employee performance.
• Counsels/mentors staff, providing constructive feedback and recognizing results achieved; participates in performance management activities and resolves technical issues referred by subordinates as beyond their scope of authority.
• Monitors and assesses current operations/services to identify opportunities and provide recommendations to stakeholders for performance/process improvements initiatives; implements approved changes and ensures that staff receive the necessary on-the-job training to enhance their understanding of performance improvement initiatives.

Job Requirements

Required

• Bachelors Other related discipline and One to Threee (1-3) years One year of related work experience that would demonstrate attainment of the requisite job knowledge/abilities
• Three (3) years of work experience in the discipline that would demonstrate attainment of the requisite job knowledge/abilities

Preferred

• Masters Other related discipline

Where You'll Work

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157,000 employees, 45,000 nurses and 25,000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care, community benefits and unreimbursed government programs. Together with our patients, physicians, partners, and communities, we are creating a more just, equitable, and innovative healthcare delivery system.