Supervisor Patient Access-VMFH Federal Way

CommonSpirit Health; Federal Way (WA); On-site; USD 65,000 - 90,000; Full time

Job summary

CommonSpirit Health is seeking a Patient Access Supervisor to lead the daily operations of the Registration department, coordinating staff activities to ensure fast, accurate service for patients.

You will direct prior authorization and scheduling processes, monitor performance, and drive process improvements while maintaining a patient-centered environment and high patient satisfaction.

Qualifications

• Bachelor's degree in related discipline and 1–3 years of related work experience.
• Three years of work experience in the discipline.

Responsibilities

• Researches inquiries, complaints and requests and resolves errors or issues.
• Monitors budget to control overtime and informs management of issues with potential budget impact.
• Schedules, audits and evaluates staff in financial counseling, insurance verification, referrals, training.
• Interviews candidates, orients employees, approves timecards, and communicates performance standards.
• Identifies opportunities for performance improvement and implements staff training.

Skills

Staff supervision

Customer service

Leadership

Education

Bachelor's degree in related discipline

Master's degree in related discipline

Job description

Job Summary and Responsibilities

As our Patient Access Supervisor, you will lead the daily operations of the Registration department, actively monitoring, coordinating, and evaluating all staff activities to guarantee the best and quickest service for our patients.

Daily, you will provide clear direction and coordinate efforts for prior authorization and scheduling processes for both staff and patients. You will be responsible for the daily administration of tasks, delivering exceptional customer service, and achieving high patient satisfaction.

Success in this role requires a dedication to operational excellence, fostering a patient-centric environment, and ensuring efficient, high-quality patient access services.

• Researches inquiries, complaints and requests by internal/external customers and takes appropriate steps, within scope of position, to resolve errors or issues; communicates resolution to all interested parties.
• Monitors annual budget to control overtime and facilitate compliance; keeps higher level management informed of all issues with potential for budgetary impact. Participates in the development of, and implements, new/revised guidelines, procedures, processes and/or training materials in support of assigned function/work unit to facilitate regulatory compliance; assures that employees understand and apply internal guidelines appropriately; prepares internal communications (re. training, process changes, assessments, etc.) for department staff.
• Schedules, supervises, audits and evaluates the work of assigned and/or clinic staff engaged in financial counseling, insurance verification, referrals, training and other administrative support activities in accordance with established procedures; assists in identifying adequate staffing levels for appropriate coverage to meet budgetary and operational objectives; assures that staff are qualified and properly trained to perform assigned job duties.
• Interviews job candidates and participates in employment and other personnel decisions in accordance with established guidelines; orients employees and holds regular staff meetings to keep employees appraised of all matters relevant to successful job performance; approves timecards; communicates performance standards and evaluates employee performance.
• Counsels/mentors staff, providing constructive feedback and recognizing results achieved; participates in performance management activities and resolves technical issues referred by subordinates as beyond their scope of authority.
• Monitors and assesses current operations/services to identify opportunities and provide recommendations to stakeholders for performance/process improvements initiatives; implements approved changes and ensures that staff receive the necessary on-the-job training to enhance their understanding of performance improvement initiatives.

Job Requirements

Required

• Bachelors Other related discipline and one to three (1-3) years of related work experience that would demonstrate attainment of the requisite job knowledge/abilities
• Three (3) years of work experience in the discipline that would demonstrate attainment of the requisite job knowledge/abilities

Preferred

• Masters Other related discipline

Where You'll Work

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation's largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157,000 employees, 45,000 nurses and 25,000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care, community benefits and unreimbursed government programs. Together with our patients, physicians, partners, and communities, we are creating a more just, equitable, and innovative healthcare delivery system.