Patient Access Representative

Americanmercyhomecare; Lexington (KY); Hybrid; USD 21,000 - 28,000; Full time

Job summary

Saint Joseph East is seeking a Patient Access Clerk to support registration across access points, verify demographics and insurance, and ensure accurate data capture. You will assist with scheduling, documentation, and inquiries to promote a positive patient experience.

Responsibilities include processing registrations, guiding patients through billing steps, and addressing routine questions while maintaining privacy and compliance standards.

Qualifications

• High School Diploma or GED required at hire.
• 1 year of customer service experience preferred.

Responsibilities

• Perform patient registration across assigned access points, ensuring accurate demographic information and insurance verification.
• Accurately scan, index, and manage patient documentation in the EHR to support workflows.
• Communicate financial responsibility using established scripts and collect payments when applicable.
• Schedule, confirm, and revise patient appointments to support timely access to care.
• Identify and resolve routine discrepancies; escalate complex issues per procedures.
• Provide patient-facing support via telephone and other approved channels.

Skills

Customer service experience

Education

High School Diploma

GED

Job description

Job Summary and Responsibilities

Performs patient registration and admitting functions across assigned hospital access areas, which may include Emergency Department, main registration, admitting, and other patient access points. Gathers, verifies, and updates demographic, insurance, and account information to ensure accurate and timely patient data capture in support of patient access workflows. Utilizes multiple systems to support registration, scheduling, documentation, and inquiry processes, and identifies discrepancies or issues, escalating non-standard or complex scenarios in accordance with established procedures. Supports daily patient access operations by assisting with workflow needs and contributing to timely completion of access activities during scheduled and high-volume periods. Collaborates with the healthcare team and engages with patients and families to support access-related needs and a positive patient experience. Demonstrates accountability for relationship-based care, organizational mission, and core values while maintaining compliance with organizational policies, privacy standards, and regulatory requirements.

• Perform patient registration functions across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.
• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies; follow established workflows to escalates complex or non-standard issues.
• Provide patient-facing support via telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions per standard procedures.

Job Requirements

Required

• High School Graduate , upon hire or
• High School GED, upon hire

Preferred

• 1 year of customer service experience

Where You'll Work

Welcome to Saint Joseph East, a 217-bed, full-service, community hospital located in a convenient setting in Lexington, Kentucky. Saint Joseph East also includes the Women's Hospital at Saint Joseph East which is dedicated to supporting the well‑being of women in Central and Eastern Kentucky and serves a 16‑bed Level III Neonatal Intensive Care Unit (NICU).

CHI Saint Joseph Health is part of CommonSpirit Health, a non‑profit, Catholic health system dedicated to advancing health for all people. With approximately 175,000 team members and 25,000 physicians and advanced practice clinicians.

Our commitment to serve the common good is delivered through the dedicated work of thousands of physicians, advanced practice clinicians, nurses, and staff; through clinical excellence delivered across a system of 140 hospitals and more than 2,200 care centers serving 24 states.