Patient Access Specialist (On-Site) (H)

University of Miami; Florida; On-site; USD 36,000 - 48,000; Full time

Job summary

The University of Miami's Department of Patient Access is hiring a Full Time Patient Access Specialist (On-Site) to support front end revenue cycle and clinic operations, ensuring a smooth patient experience.

The role requires collecting and verifying demographic, financial, and insurance information; obtaining authorizations and referrals; and serving as a lead resource for junior staff while maintaining precise documentation and upholding University policies and procedures.

Qualifications

• Data entry with accuracy and attention to detail.
• Effective oral and written communication.
• Discretion in handling confidential information.
• Ability to analyze, organize and prioritize under pressure.
• Strong interpersonal and customer service orientation.
• Ability to manage multiple tasks and use multiple software systems.
• Ability to establish and maintain effective working relationships with patients and staff.
• Knowledge of generally accepted accounting procedures (GAAP) is a plus.

Responsibilities

• Obtain, confirm, and enter demographic, financial, and clinical information for financial clearance of scheduled patient accounts.
• Contact patients’ families or physicians’ offices to obtain missing insurance information.
• Verify insurance eligibility and communicate results to patients and physicians.
• Collaborate with scheduling to identify add-on patients and obtain authorizations, pre-certifications, and referrals.
• Inform patients of anticipated liabilities and collect funds.
• Maintain accurate documentation in the system of record and serve as a lead resource for staff.

Skills

Data entry

Communication

Discretion

Analysis

Interpersonal skills

Multitasking

Relationship building

Accounting knowledge

Education

High school diploma or equivalent

Job description

Department

The Department of Patient Access has an exciting opportunity for a Full Time Patient Access Specialist.

Core Job Summary

The Patient Access Specialist (On-Site) is responsible for coordinating a wide range of complex duties that support front end revenue cycle and clinic functions for hospital and clinic operations that impact the patient experience. Serves as functional expert for department peers and oversees team adherence with established policies and procedures.

Core Responsibilities

• Obtains, confirms, and enters demographic, financial, and clinical information necessary for financial clearance of scheduled patient accounts.
• Contacts patients’ families or physicians’ offices to obtain missing insurance information.
• Verifies insurance and confirms insurance eligibility of patient coverage benefits, notifying patient and referring physician in the event of failed eligibility.
• Collaborates with scheduling departments to identify add-on patients.
• Obtains necessary authorizations, pre-certifications, and referrals.
• Notifies patients of liabilities prior to date of service and collects funds.
• Maintains appropriate records, files, and accurate documentation in the system of record.
• Serves as a lead resource for lower-level Patient Services staff.
• Recommends new approaches to management for enhancing performance and productivity.
• Deploys critical thinking while responding to a variety of technical issues from patients, physicians and employees via phone, email, web messages, fax, or email.
• Works independently and deals effectively with stress, due to heavy workload and the handling of complex patient inquiries.
• Serves as a role model, facilitator, and coach in developing a culture of compassion and caring through building healthy relationships among staff, patients, and families.
• Projects a professional appearance and pleasant demeanor creating a welcoming atmosphere.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Education

• High school diploma or equivalent required
• Minimum 3 years of relevant experience

Knowledge, Skills and Attitudes

• Skill in data entry and completing assignments accurately and with attention to detail.
• Ability to communicate effectively in both oral and written form.
• Ability to process and handle confidential information with discretion.
• Ability to analyze, organize and prioritize work under pressure while meeting deadlines.
• Outstanding interpersonal skills with a commitment to service excellence
• Able to handle multiple tasks, software systems, and technologies simultaneously
• Ability to establish and maintain effective working relationships with patients and staff
• Knowledge of generally accepted accounting procedures and principles

Any relevant education, certifications and/or work experience may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status

Full time

Employee Type

Staff