Supervisor Patient Access - Hospital

Inova Health System; Alexandria (VA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Retirement match at 5%

Tuition and student loan assistance

Mental health support

Paid time off and parental leave

Job summary

Inova Health System in Alexandria, VA, seeks a Patient Access Supervisor to lead a team and optimize financial counseling for patient services. This full-time role supports scheduling, supervision and process improvement in a busy hospital setting.

The role ensures accurate insurance verification, authorization entry and effective team development, with a Monday–Friday 8:00am–4:30pm schedule and opportunities for professional growth within a nationally recognized healthcare system.

Qualifications

• 3 years of patient access experience.
• High School diploma or equivalent.
• Leadership experience preferred.

Responsibilities

• Oversees and assists team members in assigned functional area, ensuring deliverables and quality standards are met.
• Collaborates with colleagues and other managers to solve cross-departmental issues and coach staff.
• Coaches staff to identify problems and develop solutions; facilitates problem-solving sessions across teams.
• Recognizes and resolves system and payer rejections/denials per established procedures.
• Stays current with insurance regulations, policies and payer requirements to ensure compliant adjudication.

Skills

Leadership

Communication

Customer service

Education

High School diploma or equivalent

Job description

Inova Alexandria Hospital is looking for a dedicated Patient Access Supervisor to join the team. This role will be full-time, Monday - Friday 8:00am-4:30pm.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience.We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health:offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement:Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance:offeringup to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support:offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance:offering paid time off and paid parental leave.

The Patient Access Supervisor leads others in planning, implementing and facilitating organizational change. Counsels patients on financial liability by using available financial counseling tools to achieve maximum reimbursement for patient services and utilizes effective decision making skills to resolve issues. Verifies and enter insurance information and authorization/referral requirements into databases. Utilizes various coaching approaches, tools and techniques to improve individual performance and foster development while organizing work to achieve maximum efficiency.

Job Responsibilities

• Oversees and assists team members in assigned functional area, which may include but not limited to, ensuring team is meeting key-deliverables and quality standards, addressing and resolving challenges, managing and tracking performance, and assisting in time management and scheduling; escalates issues to senior leaders as needed.
• Collaborates with colleagues, other managers and team leaders to solve cross-departmental issues and conflicts; Coaches staff/team on analysis and decision making methods and tools; Shares lessons learned with staff/team and other departments.
• Coaches staff to be proactive in identifying problems and developing/recommending solutions; Facilitates staff and team problem solving sessions by using structured problem solving methods/tools; Shares accomplishments in identifying/resolving problems across teams/staff.
• Recognizes and resolves system as well as payer rejections/denials by using established courses of action.
• Stays current with relevant insurance, contractual and/or third party payer regulations, medical policies, transaction/code sets and general payment methods needed to ensure proper adjudication and compliance with industry standards.
• Develops/implements monitoring process to ensure that applications/grants are submitted timely and post-submission follow-ups are current.
• Monitors individual and team progress toward meeting goals and gives specific/timely feedback; Encourages staff to identify resources and information needed to accomplish goals; Plans daily and weekly work to meet deadlines and priorities; Works collaboratively with individuals and teams to build development plans that develop competence to achieve goals and priorities.
• Educates and trains others in financial counseling policies and procedures; Participates in process improvement activities and makes recommendations for new/revised policies and procedures.
• Maintains knowledge of changes in the healthcare industry that impact insurance verification while making recommendations for implementations; Recognizes the needs of, and conducts, appropriate conversations with individuals whose roles are impacted by change initiatives.
• May perform additional duties as assigned.

Minimum Qualifications

• Experience - 3 years of patient access experience.
• Education - High School diploma or equivalent

Preferred Qualifications

• 1 year leadership experience preferred

About Us

We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare.

Inova Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.