Patient Access Specialist Sr

Inova Health System; Alexandria (VA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Retirement match

Education assistance

Student loan assistance

Mental health support

Paid time off

Parental leave

Flexible schedules

Job summary

Inova Health System is seeking a dedicated Patient Access Specialist Sr for the Fairfax East location in Northern Virginia. This full-time night shift position runs Tuesday through Sunday and focuses on accurate patient intake, documentation, and coordination across departments.

The role involves HIPAA compliance, financial counseling support, and collaboration with HIM and other teams to ensure smooth patient journeys.

Qualifications

• 2 years of patient access experience
• Knowledge of HIPAA and patient privacy requirements
• Experience with scheduling and financial counseling preferred

Responsibilities

• Patient Intake, Registration & Documentation: Audits records and documentation for accuracy, troubleshoots discrepancies, and supports escalations.
• Administrative & Technology Operations: Compiles reports, troubleshoots system issues, and supports peers.
• Scheduling: Schedules surgeries and verifies readiness.
• Financial Counseling: Conducts financial reviews and mentors staff.
• Inquiries & Patient Concerns: Handles escalations and analyzes trends.

Skills

Patient access

Communication

HIPAA knowledge

OSHA awareness

Education

High School diploma or GED

Tools

EHR software

Job description

Inova 8095 - Fairfax East is looking for a dedicated Patient Access Specialist Srto join the team. This role will be full-time nights, Tuesday-Sunday.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience.We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health:offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement:Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance:offeringup to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support:offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance:offeringpaid time off, paid parental leave, & flexible work schedules.

Patient Access Specialist Sr Job Responsibilities:

• Patient Intake, Registration & Documentation: Audits records and documentation for accuracy, troubleshoots discrepancies, and supports escalations.
• Administrative & Technology Operations: Compiles reports, troubleshoots system issues, and supports peers.
• Case Management Tasks: Audits referrals and supports escalations.
• Financial Counseling: Conducts financial reviews and mentors staff.
• Insurance & Contract Coordination: Troubleshoots complex cases and educates peers on insurance contract nuances.
• Inquiries & Patient Concerns: Handles escalations and analyzes trends.
• Kiosk: Analyzes performance and trains staff on patient kiosks.
• Patient Communication & Advocacy: Handles sensitive concerns, audits logs, and advocates for patient needs.
• Referrals: Audits referral workflows and mentors staff.
• Scheduling: Schedules surgeries and verifies readiness.
• Transport: Solves transport issues and audits logs.
• Health Information Management (HIM) Coordination: Liaises with Health Information Management (HIM) on merges and audits medical record numbers (MRNs).
• Utilization Review Coordination: Supports escalations for medical necessity.
• Ensures compliance with HIPAA, OSHA, and other applicable federal and state regulations.
• May perform additional duties as assigned.

Minimum Qualifications:

• Education: High School or GED
• Experience: 2 years of patient access experience

Preferred Qualifications:

About Us

We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we’re a national leader in healthcare safety, quality and patient experience. And from best‑in‑class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare.

Inova Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy‑related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.