Patient Services Assistant I - York ED - Evenings/Nights

WellSpan Health; York (York County); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Comprehensive health benefits

Flexible spending and health savings accounts

Retirement savings plan

Paid time off (PTO)

Short‑term disability

Education assistance

Financial education and support, including DailyPay

Wellness and wellbeing programs

Caregiver support via Wellthy

Childcare referral service via Wellthy

Job summary

WellSpan Health is seeking an Emergency Department Coordinator in York, PA to manage patient admissions, ensure accurate registration processes, and assist with patient care. Candidates should have a High School Diploma or GED and preferably some experience in a medical setting. Strong communication and computer skills are essential. The position offers comprehensive health benefits, retirement savings plan, and education assistance among other perks.

Qualifications

• Minimum education: High School Diploma or GED.
• Less than 1 year of work experience; 3–6 months required.
• Completion of EPIC Registration classes upon hire required.

Responsibilities

• Conducts patient interview to collect accurate information for admissions.
• Greets and assists patients, visitors, and staff.
• Communicates delays or issues in providing services.

Skills

Excellent communication/interpersonal skills

Excellent computer skills

Medical terminology

Education

High School Diploma or GED

Job description

Job Description

Performs a variety of functions related to the coordination of care for emergency department patients. Acts as receptionist for patients and visitors, serving as the central contact person for telephone calls and for distribution of communication. Registers all Emergency Department patients and performs multiple functions that impact the emergency department coding and billing process.

Shift

Days, evenings, nights, weekends and holiday rotation required.

Responsibilities

• Conducts patient interview to collect accurate financial, biographic and demographic information for emergency department admissions and/or registrations. Records insurance co‑payments and treatment consent and authorization documentation. Scans insurance cards and photo identification into patients’ medical record.
• Collects patient insurance co‑payments and/or liabilities at the time of service.
• Greets, directs and assists patients, visitors, physicians and ancillary department staff.
• Answers phones using personable etiquette, provides accurate information or forwards callers to the appropriate resource, identifies emergency messages, and maintains confidentiality.
• Enters and/or retrieves data from established computer files using knowledge of various computer applications designed for patient management, patient census, registration, billing, bed tracking, etc. Serves as a knowledgeable resource for multiple applications such as EPIC and Promise, keeps current with system/application upgrades, and provides assistance to others.
• Performs duties related to the creation and maintenance of the patient medical record that expedite registration, admission, discharge, transfer, etc.; performs data entry, filing and photocopying in accordance with appropriate policies.
• Communicates delays or difficulties in providing services or alterations to routine and responds to patient alarms by notifying the appropriate care provider.
• Consults with clinical and non‑clinical staff to resolve issues from patient medical records, ancillary department results and patient family inquiries.
• Orders and stocks supplies for the department as needed on an ongoing basis, if applicable.
• Monitors security cameras and facilitates the flow of patients and visitors through the department via doorbells.
• Assists with care and maintenance of department equipment, hardware and supplies.

Common Expectations

• Demonstrates commitment to patients, visitors, the Emergency Department and staff by complying with safety regulations, learning to reduce duplication errors, reporting hazards and opportunities to standardize processes, and participating in safety and compliance education and root cause analyses.
• Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards.
• Demonstrates interpersonal communication to enhance/maintain good relationships, takes a proactive approach to problem solving, and displays a positive attitude.
• Demonstrates behavior consistent with the system mission, vision, goals, objectives and patient care philosophy.
• Maintains effective communication and good relationships with other disciplines for patient benefit.
• Treats all individuals with respect, courtesy and empathy, assists others, introduces self to visitors and offers assistance, and responds courteously.
• Participates in educational programs and in‑service meetings.
• Provides outstanding service to all customers, fosters teamwork, and practices fiscal responsibility through improvement and innovation.
• Communicates professionally, displays leadership and interpersonal skills, adheres to all policies, attends a minimum of 75% of monthly department staff meetings, and keeps current with educational modules.

Qualifications

• Minimum education: High School Diploma or GED.
• Work experience: Less than 1 year; 3–6 months required.
• Completion of EPIC Registration classes upon hire required; 3–4 weeks hands‑on training in the department upon hire required.
• Medical terminology upon hire preferred.
• Excellent communication/interpersonal skills.
• Excellent computer skills, able to use multiple software applications simultaneously.
• Annual hospital account verification of 90% or greater.

Benefits Offered

• Comprehensive health benefits
• Flexible spending and health savings accounts
• Retirement savings plan
• Paid time off (PTO)
• Short‑term disability
• Education assistance
• Financial education and support, including DailyPay
• Wellness and wellbeing programs
• Caregiver support via Wellthy
• Childcare referral service via Wellthy