Supervisor - Patient Access

MaineHealth Accountable Care Organization; Norway (ME); On-site; USD 61,000 - 83,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

MaineHealth in Norway, ME seeks a Patient Access Supervisor at Stephens Hospital to oversee Centralized Check In/Sign In for outpatient services, registration, ED registration and admissions. The role reports to the Coastal Healthcare Alliance Patient Access Manager and requires guiding teams in line with patient access standards and continuous improvement.

You will manage staff across 24/7 shifts, drive department goals, ensure data integrity, timely payments, and effective patient service.

Qualifications

• Education: 2 year college degree or equivalent leadership experience.
• Experience: 1-2 years in a related Healthcare Field and 1-2 years leadership experience preferred.
• Has the experience and analytical skills necessary to identify innovative opportunities for improvement including process redesign principles, organizing and overseeing the work of others to ensure that objectives are performed in alignment with department standards.
• A high level of self-activation and ability to work in a high volume, fast paced work environment requiring prioritization of multiple tasks simultaneously.
• Must have excellent verbal and written communication skills in order to present and explain information to customers and stakeholders. Communication skills include experience working with Microsoft Office products.
• Customer service experience required including training in customer service principles.
• Must be able to handle sensitive, stressful and confidential situations and account information.

Responsibilities

• Oversee Patient Access teams, including Centralized Check In/Sign In for outpatient services and registration.
• Supervise ED Registration and Admissions; some locations may oversee switchboard services.
• Report to Coastal Healthcare Alliance Patient Access Manager and ensure department goals are met.
• Maintain processes and data accuracy to support timely payments and prompt clinical services.

Skills

Leadership experience

Verbal and written communication

Microsoft Office proficiency

Customer service experience

Education

2-year college degree or equivalent leadership experience

Job description

Location: Norway, ME
Facility: Stephens Hospital
Schedule: Full Time
Shift: Day
Job Category: Management/Leadership
Req #: 86429
Date Posted: Jul 28, 2026

$5,000 sign-on bonus:
Bonus amounts prorated for part-time hires and per-dem hires are ineligible.Current MaineHealth employees are ineligible; former MaineHealth employees are ineligible until greater than 6 months separation from employment.

Summary:
The Patient Access Supervisor at Stephens Hospital provides direct oversight of Patient Access teams that complete functions including Centralized Check In/Sign In for outpatient services, registration of outpatient services, ED Registration and Admissions. At some locations, the Supervisor may also oversee switchboard services. The Supervisor reports to the Coastal Healthcare Alliance Patient Access Manager. The Supervisor oversees staff working 24/7 and is responsible for providing leadership, support and direction in the application of the Patient Access standards and principles of continuous improvement. The scope of responsibility includes maintaining the processes, data system accuracy and infrastructure ensuring that MaineHealth receives timely payment for services provided or makes alternative financial arrangements, and that patients receive prompt clinical services. The Patient Access Supervisor ensures that the financial goals and objectives based upon the department metrics are achieved monthly for each area of responsibility. Creates an environment where new ideas are encouraged. Reinforces staff involvement in all improvement activities, develops department goals and objectives which support the health system. Maintains a full understanding of each role within the process and its impact on the larger scope of the Revenue Cycle.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

• Education: 2 year college degree or equivalent leadership experience.
• License/Certifications: N/A
• Experience: 1-2 years in a related Healthcare Field and 1-2 years leadership experience preferred.
• Has the experience and analytical skills necessary to identify innovative opportunities for improvement including process redesign principles, organizing and overseeing the work of others to ensure that objectives are performed in alignment with department standards.
• A high level of self-activation and ability to work in a high volume, fast paced work environment requiring prioritization of multiple tasks simultaneously.
• Must have excellent verbal and written communication skills in order to present and explain information to customers and stakeholders. Communication skills include experience working with Microsoft Office products.
• Customer service experience required including training in customer service principles.
• Must be able to handle sensitive, stressful and confidential situations and account information.

Additional Information

MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well-being resources-so you can grow your career while feeling supported both personally and professionally.

We recognize the value each team member brings to our organization.Any offer of employmentwill depend onqualificationssuch asskills, relevant experience, education, certifications,and otherjob-relatedfactors. Thebase rangeis an estimate and does notreflect the full valueofourtotal compensationpackage.

The pay range for this position is $61,256.00to $82,867.20per year.

Compensation for part-time positions isdeterminedon a prorated basis consistent with the scheduled hours and applicable full-time equivalent (FTE).

In addition to base pay, MaineHealth offerscomprehensivebenefits, recognition programs, career growth opportunities, and,where applicable,shiftdifferentials or other incentives.

MaineHealth will never request financial information during the interview or pre-hiring process. All legitimate communications will come from an email address ending in @mainehealth.org. If you suspect fraudulent activity, please report it immediately to [emailprotected] .

Notice Regarding Maine Employer Surveillance Statute:

Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras.

Information collected may be used for legitimate business purposes, including security, safety, compliance, investigations, training, quality assurance, and operational management.

MaineHealth policy requires all care team members to be vaccinated, including for influenza, subject to eligibility for medical or religious exemptions which can only be granted in compliance with applicable law.

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