Supervisor - Patient Access

MaineHealth; Norway (ME); On-site; USD 61,256 - 82,867; Full time

Benefits offered by this job

Paid parental leave

Flexible work options

Student loan assistance

Professional development opportunities

Well-being resources

Job summary

Stephens Hospital (On-site) within MaineHealth is seeking a qualified leader for a management/leadership role. The position focuses on coordinating operations, mentoring staff, and overseeing service quality in a high-volume hospital environment to ensure patient care standards are met.

Requirements include a 2-year college degree or equivalent leadership experience; 1–2 years in healthcare and leadership preferred.

Qualifications

• Education: 2 year college degree or equivalent leadership experience.
• Experience: 1-2 years in a related Healthcare Field and 1-2 years leadership experience preferred.
• Strong analytical and process-improvement abilities.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Excellent verbal and written communication; includes MS Office.
• Customer service experience required.
• Ability to handle sensitive, confidential information.

Responsibilities

• Identify opportunities for improvement and redesign processes.
• Oversee delegated work and team performance to meet department standards.
• Communicate with customers and stakeholders effectively.
• Maintain compliance and adapt to a high-volume environment.

Skills

Leadership experience

Healthcare knowledge

Communication skills

Microsoft Office

Customer service experience

Education

2-year college degree or equivalent leadership experience

Job description

Description

Stephens Hospital (On-site)

Management/Leadership
Req #: 86429

Sign-On Bonus

Bonus amounts prorated for part-time hires and per-dem hires are ineligible. Current MaineHealth employees are ineligible; former MaineHealth employees are ineligible until greater than 6 months separation from employment.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

1. Education: 2 year college degree or equivalent leadership experience.
2. License/Certifications: N/A
3. Experience: 1-2 years in a related Healthcare Field and 1-2 years leadership experience preferred.
4. Has the experience and analytical skills necessary to identify innovative opportunities for improvement including process redesign principles, organizing and overseeing the work of others to ensure that objectives are performed in alignment with department standards.
5. A high level of self-activation and ability to work in a high volume, fast paced work environment requiring prioritization of multiple tasks simultaneously.
6. Must have excellent verbal and written communication skills in order to present and explain information to customers and stakeholders. Communication skills include experience working with Microsoft Office products.
7. Customer service experience required including training in customer service principles.
8. Must be able to handle sensitive, stressful and confidential situations and account information.

Additional Information

MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well-being resources-so you can grow your career while feeling supported both personally and professionally.

We recognize the value each team member brings to our organization.Any offer of employmentwill depend onqualificationssuch asskills, relevant experience, education, certifications,and otherjob-relatedfactors. Thebase rangeis an estimate and does notreflect the full valueofourtotal compensationpackage.

The pay range for this position is $61,256.00to $82,867.20per year.

Compensation for part-time positions is determined on a prorated basis consistent with the scheduled hours and applicable full-time equivalent (FTE).

In addition to base pay, MaineHealth offers comprehensivebenefits, recognition programs, career growth opportunities, and,where applicable,shiftdifferentials or other incentives.

If you have questions about this role, please contact [e-mail]

Hiring Scam Alert

MaineHealth will never request financial information during the interview or pre-hiring process. All legitimate communications will come from an email address ending in @mainehealth.org. If you suspect fraudulent activity, please report it immediately to [e-mail].

Notice Regarding Maine Employer Surveillance Statute

Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras.

Information collected may be used for legitimate business purposes, including security, safety, compliance, investigations, training, quality assurance, and operational management.