Supervisor - Patient Access

Providence; Everett (WA); On-site; USD 45,000 - 70,000; Full time

Job summary

Providence Swedish Mill Creek is seeking a seasoned supervisor to oversee daily department operations, delegate tasks, and implement staffing plans, policies, procedures, and quality improvement activities.

You will ensure timely, accurate, and compliant registration and financial counseling for patients, uphold customer service standards, and collaborate with the manager to resolve issues affecting the revenue cycle.

Qualifications

• 4 years of experience in healthcare related registration, billing, and/or financial counseling.
• Bachelor's Degree.
• Previous supervisory experience in a similar setting.

Responsibilities

• Supervise and delegate all aspects of daily departmental operations.
• Develop and implement an operational plan including staffing resources, policies and procedures, and quality improvement activities.
• Ensure timely, accurate and compliant registration and financial counseling of all patients.
• Ensure staff adherence to Providence Swedish customer service standards and competencies.
• Collaborate with department Manager to resolve problems impacting the patient access revenue cycle.
• Perform all duties of Financial Counselor, Registration Representative and Receptionist Clerk.

Job description

Accountable for the supervision and delegation of all aspects of daily departmental operations. Develops and implements an operational plan that includes staffing resources, policies and procedures, and quality improvement activities. Ensure timely, accurate and compliant registration and financial counseling of all patients. Assures that all staff adheres to Swedish's customer service standards. Assures that all staff is compliant with Organization and Department required competencies. Works with department Manager to resolve problems impacting the patient access revenue cycle. Able to perform all duties of Financial Counselor, Registration Representative and Receptionist Clerk.

Providence Swedish caregivers are not simply valued – they’re invaluable. Join our team at Swedish Mill Creek and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• 4 years of experience in healthcare related registration, billing, and/or financial counseling

Preferred Qualifications:

• Bachelor's Degree
• Previous supervisory experience in a similar setting

Why Join Providence Swedish?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our mission of improving the health and wellbeing of each patient we serve.