SUPERVISOR - PATIENT ACCESS

Premier Health Partners; Dayton (OH); On-site; USD 65,000 - 85,000; Full time

Job summary

MIAMI VALLEY HOSPITAL NORTH seeks a Supervisor of Patient Access to oversee daily operations, ensuring timely collection of demographics, financial data and regulatory information. The role includes coordinating co-pays, deductibles and coinsurance, negotiating payment plans, and guiding referrals to public assistance programs.

Qualifications include High School completion (GED), preferred Associates degree, and HFMA CRCR within two years.

Qualifications

• High School completion or GED required; Associates degree preferred.
• HFMA CRCR within two years of role.
• 1–3 years of job-related experience; 2–4 years customer service experience.
• Experience with Microsoft Office.
• Knowledge of healthcare laws and EMR systems.

Responsibilities

• Oversee daily operations of the Patient Access unit; ensure timely collection of demographics, financial and regulatory information.
• Manage patient financial responsibilities including co-pays, deductibles and coinsurance; negotiate payment arrangements or medical bank financing.
• Evaluate referrals to public assistance programs; prepare budget and policy/procedure manuals.

Skills

Interpersonal Savvy

Decision Quality

Managing Work

Directing others

Project management

Analytical skills

Flexible work hours

Education

High School diploma or GED

Associates degree preferred

Tools

Microsoft Office

Job description

SUPERVISOR OF PATIENT ACCESS

VARIED, FLEX, FLOAT, MUST BE AVAILABLE TO WORK ON CALL TO COVER ALL SHIFTS AS NEEDED

FULL TIME / 80 HOURS PER PAY PERIOD

Some Travel May Be Required For This Position

The Supervisor of Patient Access is responsible for the daily operations of the assigned unit. This position is responsible for timely collection of demographics, financial, and regulatory information to assess the hospital’s financial and compliance risk related to the delivery of patient care. These functions include timely collection of patient co-pays, deductible, and coinsurance balances, negotiating acceptable payment arrangements or medical bank financing and/or evaluating and referral to public assistance programs. This position is also responsible for the statistical, budget, and policy and procedure manual preparations.

The Supervisor of Patient Access Services demonstrates Decision Quality (17), Managing Work (35), and has a knowledge of Total Work Systems (63). The Supervisor must possess Interpersonal Savvy (31), good Manager (Boss) Relationships (4), and be effective in Directing others (20). The supervisor must know and understand the hospital’s financial policies and can direct staff to apply this knowledge to the patient. Must demonstrate strong analytical skills, be a visionary/strategist, and possess strong project management skills. Must be process oriented and take ownership of projects and outcomes. Must demonstrate being proactive in problem solving. Must possess interpersonal savvy to be able to relate and communicate with multiple levels of people possessing different skill sets including subordinate staff, clinicians, and physicians. Must be flexible with work hours to meet demands of a 24/7 operation.

MIAMI VALLEY HOSPITAL NORTH

SUPERVISOR OF PATIENT ACCESS

VARIED, FLEX, FLOAT, MUST BE AVAILABLE TO WORK ON CALL TO COVER ALL SHIFTS AS NEEDED

FULL TIME / 80 HOURS PER PAY PERIOD

Some Travel May Be Required For This Position

Education

Minimum Level of Education Required: High School completion / GED

Additional Requirements

• Preferred educational qualifications: Associates degree

Licensure/Certification/Registration

• HFMA CRCR within two years of role.

Experience

Minimum Level of Experience Required: 1 - 3 years of job-related experience

Prior job title or occupational experience: 2-4 years customer service experience

Prior specific functional responsibilities: Experience in Microsoft Office

Preferred experience:

Knowledge of healthcare laws and working in hospital EMR systems.