SUPERVISOR PATIENT ACCESS

Cooper University Health Care; Camden (NJ); On-site; USD 70,000 - 95,000; Full time

Job summary

Cooper Norcross Health in Camden, NJ, seeks an experienced Patient Access Supervisor to oversee registration, financial counseling, insurance verification and pre-certification activities across Emergency Department, diagnostic centers and outpatient areas.

The role requires strong leadership, organizational skills and the ability to coordinate staffing, training, and daily operations while ensuring accurate billing and compliance with regulatory requirements.

Qualifications

• 3 yrs experience in healthcare revenue cycle, ER, hospital admissions, or high-volume physician office.
• Prior supervisory experience.

Responsibilities

• Supervises and supports operations of patient access functions including Emergency Department, Diagnostic Centers, Patient Access Service Center, all hospital-based registration areas, Urgent Care Center support, financial counseling, copay/financial collection, insurance verification, patient information, verification of physician credentialing, pre-encounter registration, insurance eligibility, benefit verification, and insurance pre-certification/authorization for inpatient and outpatient surgeries, procedures, treatments and/or radiology studies when applicable.
• Manages, plans, and organizes/coordinates all daily activities and business functions including staffing, staff assignments, special projects, staff development/training, purchasing, and ensuring accurate identification of managed care plans, network eligibility, and/or billing compliance with contractual and regulatory requirements.

Skills

Revenue cycle knowledge

Supervisory leadership

Communication

Interpersonal skills

Education

High school diploma

Some college

Job description

About us

Cooper Norcross Health, formerly Cooper University Health Care, is a leading academic health system affiliated with Cooper Norcross Medical School of Rowan University. Headquartered in Camden, New Jersey, Cooper Norcross Health has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings.

Cooper Norcross Health has nearly 14,000 team members, including more than 2,200 nurses, more than 1,200 employed physicians representing 95 specialties and subspecialties, and more than 700 advanced practice providers.

The health system operates MD Anderson Cancer Center at Cooper as well as four hospitals – its 663-bed flagship Cooper Norcross University Hospital in Camden, its 229-bed Cooper Norcross University Hospital Cape Regional in Cape May Court House, Children’s Hospital at Cooper Norcross Health in Camden, and The Recovery Village Cherry Hill at Cooper, a substance abuse rehabilitation and inpatient treatment facility, in partnership with American Recovery Services.

Cooper Norcross University Hospital in Camden is the only Level 1 Trauma Center in South Jersey and the busiest in the region. The hospital has been recognized as a top-performing regional hospital by U.S. News & World Report’s Best Hospitals annual survey for eight years.

More than 2.54 million patients visit Cooper Norcross Health facilities annually. Its ambulatory network encompasses three outpatient surgery centers, seven urgent care centers, a wound care center, and more than 130 physician, physical therapy, and radiology offices extending from the Delaware River to the New Jersey shore.

Cooper Norcross Health, a not-for-profit health system, was named one of America’s Best Large Employers for 2026 by Forbes, ranking among the top 200 in the nation. Visit CooperHealth.org to learn more.

Short Description

Supervises and supports operations of all patient access functions including but not limited to Emergency Department, Diagnostic Centers, Patient Access Service Center, all hospital based registration areas, Urgent Care Center support, financial counseling, copay/financial collection, insurance verification, patient information, verification of physician credentialing, pre-encounter registration, insurance eligibility, benefit verification, and insurance pre-certification/authorization for inpatient and outpatient surgeries, procedures, treatments and/or radiology studies when applicable

Manages, plans, and organizes/coordinates all daily activities and business functions including staffing, staff assignments, special projects, staff development/training, purchasing, and ensuring accurate identification of managed care plans, network eligibility, and/or billing compliance with contractual and regulatory requirements.

Experience Required

• 3yrs experience in healthcare revenue cycle, emergency room, hospital admissions, or high volume physician office, with working knowledge of insurance benefits, authorization requirements and billing codes.
• Prior supervisory experience.

Education Requirements

• High school diploma required
• some college preferred

Special Requirements

• Strong communication, organizational and interpersonal skills.
• Detail oriented; ability to multi-task using multiple information systems.
• Basic knowledge of medical terminology, diagnostic and procedural codes.