Supervisor Outpatient Pediatrics

1400 The Spaulding Rehabilitation Hospital Corporation; Foxborough (MA); On-site; USD 71,000 - 103,000; Full time

Job summary

Spaulding Rehabilitation Hospital Corporation, part of Mass General Brigham, seeks a Support Operations Supervisor for Pediatric Clinics in Sandwich and Foxborough. This 40-hour, 5-day role oversees a team of administrative staff, guiding priorities and maintaining high professionalism and efficiency across sites.

The position requires a Bachelor's in Business Administration or related field and 3–5 years of administrative experience, with 2–3 years in a medical setting and 1–2 years in

Qualifications

• Bachelor's Degree in Business Administration or related field required.
• 3–5 years administrative experience required.
• 2–3 years hospital/managed care experience preferred.
• Supervisory experience 1–2 years preferred.

Responsibilities

• Supervise and guide administrative support staff, providing direction and coaching.
• Oversee calendars, scheduling, meetings, travel, and records management.
• Improve administrative processes to boost efficiency and quality.
• Identify opportunities to automate and standardize tasks.
• Act as liaison between admin team and other departments.
• Provide training and professional development for staff.

Skills

Leadership

Communication

Time management

Process improvement

Education

Bachelor's Degree in Business Administration

Related Field acceptable

Job description

Site

The Spaulding Rehabilitation Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Support Operations Supervisor, Pediatric Clinics in Sandwich and Foxborough. Supervision of both Spaulding Foxborough and Sandwich Pediatrics. 40-hour, 5-days schedule with travel between sites. Responsible for guiding and supporting a team of administrative support staff, setting priorities, and maintaining high standards of professionalism and efficiency.

Does this position require Patient Care? No

Essential Functions

• Supervise and guide a team of administrative support staff, providing direction, coaching, and support.
• Oversee and coordinate various administrative tasks and processes, such as managing calendars, scheduling appointments, coordinating meetings, arranging travel, and maintaining records and files.
• Continuously assess and improve administrative processes and procedures to enhance efficiency, productivity, and quality.
• Identify opportunities for automation, standardization, or streamlining of administrative tasks.
• Serve as a liaison between the administrative support team and other departments or stakeholders.
• Provide training, orientation, and professional development opportunities to administrative support staff.

Qualifications

Education Bachelor's Degree Business Administration required or Bachelor's Degree Related Field of Study required Bachelor's Degree Related Field of Study preferred. Can this role accept experience in lieu of a degree? No.

Licenses and Credentials

• Experience Administrative Experience 3-5 years required.
• Medical Office/Hospital/Managed Care Experience 2-3 years required.
• Supervisory Experience 1-2 years preferred.

Knowledge, Skills and Abilities

• Proven experience in administrative support roles, with some experience in a supervisory or leadership capacity.
• Knowledge of administrative processes, procedures, and best practices.
• Strong organizational and time management skills.
• Excellent communication and interpersonal abilities.
• Problem-solving and decision-making skills.
• Attention to detail and ability to handle multiple priorities.

Additional Job Details (if applicable)

Additional Job Description Remote Type Onsite Work Location 22 Patriot Place Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America).

Pay Range $70,990.40 - $103,230.40/Annual Grade 7

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

EEO Statement: 1400 The Spaulding Rehabilitation Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.