Supervisor Outpatient Pediatrics

Mass General Brigham; Forestdale (MA); On-site; USD 71,000 - 103,000; Full time

Job summary

Mass General Brigham is seeking a Support Operations Supervisor for Pediatric Clinics at Spaulding locations in Sandwich and Foxborough. You will supervise administrative staff, set priorities, and maintain high professionalism and efficiency.

The role is 40 hours per week, five days, with travel between sites, and involves supervision of scheduling, meetings, travel, and records. Onsite at 22 Patriot Place with day shifts.

Qualifications

• Proven experience in administrative support roles, with supervisory experience.
• Knowledge of administrative processes, procedures, and best practices.
• Strong organizational and time management skills.
• Excellent communication and interpersonal abilities.
• Problem-solving and decision-making skills.
• Attention to detail and ability to handle multiple priorities.

Responsibilities

• Supervise and guide a team of administrative staff, providing direction, coaching, and support.
• Oversee calendars, scheduling, meetings, travel arrangements, and records management.
• Continuously assess and improve administrative processes for efficiency and quality.
• Identify opportunities to automate or standardize tasks.
• Serve as liaison between administrative staff and other departments.
• Provide training and professional development opportunities to staff.

Skills

Supervisory experience

Organizational skills

Communication skills

Time management

Problem solving

Attention to detail

Education

Bachelor's Degree in Business Administration

Bachelor's Degree in Related Field (preferred)

Job description

Site: The Spaulding Rehabilitation Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Support Operations Supervisor, Pediatric Clinics in Sandwich and Foxborough

Supervision of both Spaulding Foxborough and Sandwich Pediatrics

40–hour, 5‑days schedule with travel between sites

Responsible for guiding and supporting a team of administrative support staff, setting priorities, and maintaining high standards of professionalism and efficiency.

Does this position require Patient Care?

No

Essential Functions

• Supervise and guide a team of administrative support staff, providing direction, coaching, and support.
• Oversee and coordinate various administrative tasks and processes, such as managing calendars, scheduling appointments, coordinating meetings, arranging travel, and maintaining records and files.
• Continuously assess and improve administrative processes and procedures to enhance efficiency, productivity, and quality.
• Identify opportunities for automation, standardization, or streamlining of administrative tasks.
• Serve as a liaison between the administrative support team and other departments or stakeholders.
• Provide training, orientation, and professional development opportunities to administrative support staff.

Qualifications

Education

Bachelor's Degree Business Administration required or Bachelor's Degree Related Field of Study required Bachelor's Degree Related Field of Study preferred

Can this role accept experience in lieu of a degree?

No

Experience

Administrative Experience 3-5 years required and Medical Office/Hospital/Managed Care Experience 2-3 years required and Supervisory Experience 1-2 years preferred

Knowledge, Skills and Abilities

• Proven experience in administrative support roles, with some experience in a supervisory or leadership capacity.
• Knowledge of administrative processes, procedures, and best practices.
• Strong organizational and time management skills.
• Excellent communication and interpersonal abilities.
• Problem-solving and decision-making skills.
• Attention to detail and ability to handle multiple priorities.

Additional Job Details (if applicable)

Additional Job Description

Remote Type

Onsite

Work Location

22 Patriot Place

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$70,990.40 - $103,230.40/Annual

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement:

1400 The Spaulding Rehabilitation Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People‑Focused, half Performance‑Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.