Supervisor Outpatient Pediatrics

Spaulding Hospital - Boston and Cambridge; Foxborough (MA); On-site; USD 71,000 - 103,000; Full time

Job summary

Mass General Brigham is seeking a Support Operations Supervisor for the Pediatric Clinics in Sandwich and Foxborough. The role involves supervising administrative staff and ensuring efficient operations across sites.

The position requires a Bachelor's degree in Business Administration or related field, with 3–5 years of admin experience, 2–3 years in medical office settings, and 1–2 years of supervisory experience preferred. Travel between sites is required.

Qualifications

• Bachelor's degree required.
• Administrative experience 3-5 years required and Medical Office/Hospital/Managed Care Experience 2-3 years required and Supervisory Experience 1-2 years preferred.

Responsibilities

• Supervise and guide a team of administrative support staff, providing direction, coaching, and support.
• Oversee and coordinate calendars, scheduling appointments, meetings, travel, and records.
• Continuously assess and improve administrative processes to enhance efficiency, productivity, and quality.
• Identify opportunities for automation, standardization, or streamlining of administrative tasks.
• Serve as a liaison between the admin team and other departments.
• Provide training, orientation, and professional development opportunities to staff.

Skills

Administrative supervision

Organization & time management

Communication skills

Problem solving

Multitasking

Education

Bachelor's Degree in Business Administration

Job description

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Support Operations Supervisor, Pediatric Clinics in Sandwich and Foxborough

Supervision of both Spaulding Foxborough and Sandwich Pediatrics

40-hour, 5-days schedule with travel between sites

Summary

Responsible for guiding and supporting a team of administrative support staff, setting priorities, and maintaining high standards of professionalism and efficiency.

Does this position require Patient Care? No

Essential Functions

• Supervise and guide a team of administrative support staff, providing direction, coaching, and support.
• Oversee and coordinate various administrative tasks and processes, such as managing calendars, scheduling appointments, coordinating meetings, arranging travel, and maintaining records and files.
• Continuously assess and improve administrative processes and procedures to enhance efficiency, productivity, and quality.
• Identify opportunities for automation, standardization, or streamlining of administrative tasks.
• Serve as a liaison between the administrative support team and other departments or stakeholders.
• Provide training, orientation, and professional development opportunities to administrative support staff.

Education

Bachelor's Degree Business Administration required or Bachelor's Degree Related Field of Study required Bachelor's Degree Related Field of Study preferred

Can this role accept experience in lieu of a degree? No

Experience

Administrative Experience 3-5 years required and Medical Office/Hospital/Managed Care Experience 2-3 years required and Supervisory Experience 1-2 years preferred

Knowledge, Skills and Abilities

• Proven experience in administrative support roles, with some experience in a supervisory or leadership capacity.
• Knowledge of administrative processes, procedures, and best practices.
• Strong organizational and time management skills.
• Excellent communication and interpersonal abilities.
• Problem-solving and decision-making skills.
• Attention to detail and ability to handle multiple priorities.

Remote Type

Onsite

Work Location

22 Patriot Place

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$70,990.40 - $103,230.40/Annual

Grade

7At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

EEO Statement

1400 The Spaulding Rehabilitation Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.