Practice Supervisor

Talentify; Boston (MA); Hybrid; USD 54,000 - 79,000; Full time

Job summary

Mass General Brigham seeks a skilled administrator to coordinate day-to-day outpatient practice operations, supervise clinical support staff, and ensure smooth scheduling, billing, and patient flow.

Responsibilities include hiring, performance management, staff development, and coordinating resources; the role requires strong leadership, communication, and accounting familiarity within a healthcare setting; hybrid work from 70 Francis Street, 40 hours weekly.

Qualifications

• Education: Associate's Degree Related Field of Study preferred; High School Diploma or equivalent required.
• Licenses and Credentials: Supervisory experience 0-1 year; 2-3 years in academic healthcare environment.
• Knowledge, Skills and Abilities: Office Suite proficiency, strong communication, leadership, time management, and GAAP familiarity.

Responsibilities

• Recruit, hire, evaluate, train and develop support staff.
• Provide day-to-day supervision and direction to support staff.
• Assign work and monitor performance.
• Coordinate managed care/billing functions including referrals, insurance verification, registration, cash collection, forms and billing.
• Assess and manage operational functions including scheduling, wait times, staffing, tests and follow-up.
• Oversee purchase orders, petty cash and check requests.
• Maintain and order office supplies and equipment.

Skills

Office Suite

Leadership

Communication

Organizational skills

Time management

GAAP

Staff supervision

Education

Associate's Degree Related Field of Study preferred

Job description

Site: The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary

Coordinates and oversees day to day operation outpatient practices. Supervise clinical support staff, including all applicable human resource processes and practice operational duties.

Does this position require Patient Care?

No

Essential Functions

• Responsible for recruiting, hiring, evaluating, training and developing support staff.
• Provides day to day supervision and direction to support staff.
• Assigns work and monitors performance.
• Monitors/coordinates managed care/billing function including referral process, insurance verification, registration, cash collection, encounter forms and billing
• Participates in the assessment and management of operational functions including patient scheduling, wait times, staff coverage, ancillary tests and follow up appointments, phone systems, transcription services and volume issues.
• Oversees purchase orders, petty cash and check requests.
• Maintains and orders office supplies and equipment.

Qualifications

Education: Associate's Degree Related Field of Study preferred. High School Diploma or Equivalent required. Can this role accept experience in lieu of a degree? No.

Licenses and Credentials: Experience supervisory experience 0-1 year required experience working in an academic healthcare environment 2-3 years required.

Knowledge, Skills and Abilities

• Strong understanding of all Office Suite.
• Strong communication and organizational skills.
• Strong and proven leadership skills.
• Ability to work with staff of all levels.
• Excellent time management skills.
• Generally Accepted Accounting Principles.
• Ability to adapt to multiple and rapidly changing priorities and deadlines.

Physical Requirements

Standing Occasionally (3-33%)

Walking Occasionally (3-33%)

Sitting Constantly (67-100%)

Lifting Occasionally (3-33%) 20lbs - 35lbs

Carrying Occasionally (3-33%) 20lbs - 35lbs

Pushing Rarely (Less than 2%)

Pulling Rarely (Less than 2%)

Climbing Rarely (Less than 2%)

Balancing Occasionally (3-33%)

Stooping Occasionally (3-33%)

Kneeling Rarely (Less than 2%)

Crouching Rarely (Less than 2%)

Crawling Rarely (Less than 2%)

Reaching Occasionally (3-33%)

Gross Manipulation (Handling) Constantly (67-100%)

Fine Manipulation (Fingering) Frequently (34-66%)

Feeling Constantly (67-100%)

Foot Use Rarely (Less than 2%)

Vision - Far Constantly (67-100%)

Vision - Near Constantly (67-100%)

Talking Constantly (67-100%)

Hearing Constantly (67-100%)

Remote Type

Hybrid

Work Location

70 Francis Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$54,059.20 - $78,686.40/Annual

Grade

6

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.