Supervisor - Ops

Maximus; Juneau (AK); Remote; USD 51,000 - 57,000; Full time

Job summary

Maximus is seeking an OPS Supervisor to support our OPM - FEHB program in a fully remote capacity. The role requires a US citizen and the ability to pass a federal background check. Equipment provided and remote work setup must meet security and connectivity standards.

Key duties include assigning daily work items, monitoring SLA compliance, coaching staff, coordinating with other departments, handling escalated inquiries, and producing regular performance reports.

Qualifications

• Bachelor's degree in a relevant field and 3+ years of relevant professional experience required, or equivalent combo of education and experience.
• Experience processing eligibility or benefits verification cases.
• Familiarity with vital records and court documents.
• Experience with mailroom and imaging operations.
• Experience supervising work that handles PII.

Responsibilities

• Assign day-to-day work items.
• Monitor employee performance for compliance with established protocol (SLA).
• Work with other departments to ensure timely and accurate work.
• Lead, coach, train, and counsel direct reports.
• Respond to escalated inquiries in a timely, professional manner.
• Produce weekly/monthly reports for staff.

Education

Bachelor's degree in relevant field

Job description

Maximus is seeking an OPS Supervisor to support our OPM - FEHB program.

Position is contingent upon contract award

• This is a fully remote role.

• Must be a U.S. citizen.

• Equipment will be provided but must meet the remote position requirement provided below.

• Must have the ability to pass a federal background check.

Remote Position Requirements:

• Internet speed of 25mbps or higher required / 50 Mpbs for shared internet

connectivity (you can test this by going to www.speedtest.net).

• Minimum 5mpbs upload speed.

• Connectivity to the internet via Category 5 or 6 ethernet patch cable to the

home internet router.

• Private work area and adequate power source

Essential Duties and Responsibilities:

• Responsible for assigning day-to-day work items.

• Monitor employee performance for compliance with established protocol (SLA).

• Work closely with other functional departments to ensure all work is completed timely and accurately.

• Effectively lead, coach, train, and counsel direct reports.

• Research and respond to any escalated inquiries and requests in a timely, professional, and informative manner.

• Produce weekly/monthly reports to be presented to staff.

Minimum Requirements

'- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.

'- Experience processing eligibility or benefits verification cases.

• Familiarity with vital records and court documents.

• Experience with mailroom and imaging operations.

• Experience supervising work that handles PII.

Position is contingent upon contract award

• This is a fully remote role.

• Must be a U.S. citizen.

• Equipment will be provided but must meet the remote position requirement provided below.

• Must have the ability to pass a federal background check.

Remote Position Requirements:

• Internet speed of 25mbps or higher required / 50 Mpbs for shared internet

connectivity (you can test this by going to www.speedtest.net).

• Minimum 5mpbs upload speed.

• Connectivity to the internet via Category 5 or 6 ethernet patch cable to the

home internet router.

• Private work area and adequate power source

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$51,000

Maximum Salary

$57,000