Supervisor - Ops

Maximus; United States; Remote; USD 51,000 - 57,000; Full time

Benefits offered by this job

Health insurance

Life and disability insurance

Retirement savings plan

Paid holidays

Paid time off

Accommodations

Job summary

Maximus is seeking an OPS Supervisor to support the OPM - FEHB program in a fully remote capacity. You will assign daily work items, monitor performance, and collaborate with other departments to ensure timely and accurate completion.

The role requires a Bachelor's degree and 3+ years of experience, familiarity with eligibility or benefits verification, and experience handling PII. Maximus offers comprehensive benefits and accommodates remote workers with a supportive environment.

Qualifications

• Bachelor's degree in a relevant field and 3+ years of experience.
• Experience processing eligibility or benefits verification cases.
• Familiarity with vital records and court documents.
• Experience with mailroom and imaging operations.
• Experience supervising work that handles PII.

Responsibilities

• Assign day-to-day work items.
• Monitor employee performance for compliance with SLA.
• Lead, coach, train, and counsel direct reports.
• Research and respond to escalated inquiries in a timely, professional way.
• Produce weekly/monthly reports for staff.

Skills

Leadership

Coaching

Education

Bachelor's degree in relevant field

Job description

Supervisor - Ops## General informationDateWednesday, November 4, 2026CityRemoteCountryUnited StatesWorking timeFull-time## Description & RequirementsMaximus is seeking an OPS Supervisor to support our OPM - FEHB program.**\\*Position is contingent upon contract award\\***- This is a fully remote role.- Must be a U.S. citizen.- Equipment will be provided but must meet the remote position requirement provided below.- Must have the ability to pass a federal background check.Remote Position Requirements:- Internet speed of 25mbps or higher required / 50 Mpbs for shared internetconnectivity (you can test this by going to www.speedtest.net).- Minimum 5mpbs upload speed.- Connectivity to the internet via Category 5 or 6 ethernet patch cable to thehome internet router.- Private work area and adequate power sourceEssential Duties and Responsibilities:- Responsible for assigning day-to-day work items.- Monitor employee performance for compliance with established protocol (SLA).- Work closely with other functional departments to ensure all work is completed timely and accurately.- Effectively lead, coach, train, and counsel direct reports.- Research and respond to any escalated inquiries and requests in a timely, professional, and informative manner.- Produce weekly/monthly reports to be presented to staff.Minimum Requirements- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.- Experience processing eligibility or benefits verification cases.- Familiarity with vital records and court documents.- Experience with mailroom and imaging operations.- Experience supervising work that handles PII.****\\*Position is contingent upon contract award\\***- This is a fully remote role.- Must be a U.S. citizen.- Equipment will be provided but must meet the remote position requirement provided below.- Must have the ability to pass a federal background check.Remote Position Requirements:**- Internet speed of 25mbps or higher required / 50 Mpbs for shared internetconnectivity (you can test this by going to www.speedtest.net).- Minimum 5mpbs upload speed.- Connectivity to the internet via Category 5 or 6 ethernet patch cable to thehome internet router.- Private work area and adequate power sourceEEO StatementMaximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.Pay TransparencyMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.**Accommodations**Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at **[e-mail]**.**Minimum Salary**$ 51,000.00**Maximum Salary**$ 57,000.00