Supervisor - Ops

Maximus; Cheyenne (WY); Remote; USD 51,000 - 57,000; Full time

Job summary

Maximus seeks an OPS Supervisor to support the OPM - FEHB program in a fully remote capacity. The role requires U.S. citizenship and the ability to pass a federal background check, with equipment provided.

Minimums include a relevant Bachelor's degree and 3+ years in eligibility verification or related areas. You will oversee daily tasks, ensure SLA compliance, and work with cross-functional teams. Responsibilities include coaching staff, handling escalated inquiries, and generating periodic

Qualifications

• Bachelor's degree in a relevant field and 3+ years of related experience.
• Experience processing eligibility or benefits verification cases.
• Familiarity with vital records and court documents.
• Experience supervising work that handles PII.

Responsibilities

• Assign day-to-day work items and manage workflow.
• Monitor staff performance against established SLA and compliance.
• Collaborate with other departments to ensure timely, accurate completion of work.
• Lead, coach, train, and counsel direct reports.
• Respond to escalated inquiries in a timely, professional manner.
• Produce weekly/monthly reports for staff review.

Skills

Supervisory / leadership

Eligibility processing

PII handling

Education

Bachelor's degree in relevant field

Tools

Mailroom operations

Imaging operations

Job description

Maximus is seeking an OPS Supervisor to support our OPM - FEHB program.

Position is contingent upon contract award

• This is a fully remote role.

• Must be a U.S. citizen.

• Equipment will be provided but must meet the remote position requirement provided below.

• Must have the ability to pass a federal background check.

Remote Position Requirements:

• Internet speed of 25mbps or higher required / 50 Mpbs for shared internet

connectivity (you can test this by going to www.speedtest.net).

• Minimum 5mpbs upload speed.

• Connectivity to the internet via Category 5 or 6 ethernet patch cable to the

home internet router.

• Private work area and adequate power source

Essential Duties and Responsibilities:

• Responsible for assigning day-to-day work items.

• Monitor employee performance for compliance with established protocol (SLA).

• Work closely with other functional departments to ensure all work is completed timely and accurately.

• Effectively lead, coach, train, and counsel direct reports.

• Research and respond to any escalated inquiries and requests in a timely, professional, and informative manner.

• Produce weekly/monthly reports to be presented to staff.

Minimum Requirements

'- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.

'- Experience processing eligibility or benefits verification cases.

• Familiarity with vital records and court documents.

• Experience with mailroom and imaging operations.

• Experience supervising work that handles PII.

Position is contingent upon contract award

• This is a fully remote role.

• Must be a U.S. citizen.

• Equipment will be provided but must meet the remote position requirement provided below.

• Must have the ability to pass a federal background check.

Remote Position Requirements:

• Internet speed of 25mbps or higher required / 50 Mpbs for shared internet

connectivity (you can test this by going to www.speedtest.net).

• Minimum 5mpbs upload speed.

• Connectivity to the internet via Category 5 or 6 ethernet patch cable to the

home internet router.

• Private work area and adequate power source

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$51,000

Maximum Salary

$57,000