Supervisor Ophthalmic Clinical Support

UCHealth; Boulder (CO); On-site; USD 40,694 - 61,041; Full time

Benefits offered by this job

Medical, dental, and vision coverage

403(b) plan with employer matching

Tuition reimbursement programs

Job summary

UCHealth in Boulder, Colorado is looking for a Supervisor for their ophthalmic clinical support team. This role involves overseeing staff activities, ensuring compliance with clinical protocols, and managing daily operations. The position is full-time, requires onsite presence, and offers a competitive hourly pay based on experience.

Ideal candidates should be certified in ophthalmic assistance, with supervisory experience and strong customer service skills. Benefits include comprehensive health coverage, retirement plans, and education opportunities.

Qualifications

• Minimum of 2 years of supervisory experience.
• 3 years of sponsored on-the-job ophthalmic training or ophthalmic internship.
• Experience in high-intensity customer service preferred.

Responsibilities

• Supervises daily staff activities for ophthalmic clinical support team.
• Coordinates and supervises staffing assignments and levels.
• Leads the handling and resolution of complex issues.

Skills

Ophthalmic Scribe Certification

Certified Ophthalmic Assistant

Certified Ophthalmic Tech

Certified Ophthalmic Medical Technologist

National Contact Lens Examiner Certification

Education

High School diploma or GED

Job description

Description

• Location: UCHealth UCHlth Boulder Eye Clinic, US:CO:Boulder
• Department: UCHealth Eye Center Boulder
• Work Schedule: Full Time, 80.00 hours per pay period (2 weeks)
• Shift: Days
• Pay: $29.54 - $44.31 / hour. Pay is dependent on applicant's relevant experience.
• This position is an onsite role and does not offer a hybrid or remote option.

Summary

Supervises daily staff activities for ophthalmic clinical support team.

Responsibilities

• Determines, coordinates and supervises daily staffing assignments and levels including the supervising of onboarding, coaching and mentorship programs. Assist with career conversations and disciplinary actions.
• Supervises quality measures for ophthalmic clinical work‑up and facilitates staff develop programs. Ensures staff compliance with clinical work‑up competencies and protocols.
• Supervises the core‑process administered by Clinical Coordinators and oversees the work of the Ophthalmic Preceptors.
• Performs staff responsibilities related to ophthalmic clinical work‑ups to fulfill required service levels. Leads the handling and resolutions of complex issues and complaints.
• Within scope of job, requires critical thinking skills, decisive judgement and the ability to work with minimal supervision. Must be able to work in a fast‑paced environment and take appropriate action.

Requirements

• Ophthalmic Scribe Certified Certified Ophthalmic Assistant Certified Ophthalmic Tech Certified Ophthalmic Medical Technologist National Contact Lens Examiner Certification
• Minimum Education: High School diploma or GED. 3 years sponsored training on the job, or ophthalmic internship.
• Required Licensure/Certifications: Ophthalmic Scribe Certification, (OSA) or Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT) or Certified Ophthalmic Medical Technologist (COMT) or National Contact Lens Examiner Certification (NCLEC).
• Minimum Experience: 2 years of supervisory experience. 3 years sponsored on the job ophthalmic training, or ophthalmic internship. Preferred: 2 years of high intensity customer service experience.

Preferred Qualifications

• Preferred: Bachelor's degree.
• BLS through the American Heart Association or the American Red Cross CPR for the Professional Rescuer with card in‑hand before start date. BLS or CPR card must be good through sixty days of hire.

Recognition

• Performance bonus: UCHealth offers a 3‑Year Incentive Bonus to recognize employee contributions to our success in quality, patient experience, organizational growth, financial goals and tenure. The bonus accumulates annually each October and is paid out in October during the third year of employment.
• Performance‑based pay increase: The Annual Merit Pay Increase recognizes work performance that meets or consistently exceeds performance standards documented through UCHealth's established evaluation process and accounts for increased experience, skills and cost of living.
• Market reviews: All UCHealth positions are reviewed annually to ensure UCHealth base pay aligns with market standards. Base pay rates are adjusted as needed to stay market competitive.

Health and Well‑Being

• Medical, dental and vision coverage.
• Access to 24/7 mental health and well‑being support for employees and dependents.
• Discounted gym memberships and fitness resources.
• Free Care.com membership.
• Voluntary benefits such as accident insurance, critical illness insurance, group legal plan, identity theft protection, pet insurance, auto and home insurance, and employee discount programs.
• Time away from work: Paid time off (PTO), paid family and medical leave (inclusive of Colorado FAMLI), leaves of absence.
• Employer‑provided basic life and accidental death and dismemberment coverage with buy‑up coverage options.
• Employer‑provided short‑term disability and long‑term disability with a buy‑up coverage option.

Retirement and Savings

• 403(b) plan with employer matching contribution.
• Additional 457(b) plan may be available.
• Flexible spending accounts for health care and dependent day care; health savings account available when enrolled in high‑deductible (HD) medical plan.

Education and Career Growth

• UCHealth provides access to academic degrees and certificate programs to promote professional and personal growth.
• Up to 100% of tuition, books and fees paid for by UCHealth for specific educational degrees.
• Other programs may qualify for up to $10,000/year pre‑paid by UCHealth or up to $5,250/year in the form of tuition reimbursement.
• Access to LinkedIn Learning, which offers thousands of virtual courses and seminars, and internal professional development opportunities.
• Employees have access to free assistance navigating the Public Service Loan Forgiveness program and submitting their federal student loans for forgiveness.
• Eligibility for some programs is based on an employee's scheduled work hours.

UCHealth recognizes and appreciates the rich array of talents and perspectives that equal employment and diversity can offer our institution. As an equal opportunity employer, UCHealth is committed to making all employment decisions based on valid requirements. No applicant shall be discriminated against in any terms, conditions or privileges of employment or otherwise be discriminated against because of the individual's race, color, national origin, language, culture, ethnicity, age, religion, sex, disability, sexual orientation, gender, veteran status, socioeconomic status, or any other characteristic prohibited by federal, state, or local law. UCHealth does not discriminate against any qualified applicant with a disability as defined under the Americans with Disabilities Act and will make reasonable accommodations, when the do not impose an undue hardship on the organization.