Supervisor-Operator Services

Loma Linda University Health; Loma Linda (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Loma Linda University Health is seeking a Supervisor-Operator Services to lead a team of Operators in the evenings. You will oversee daily operations, ensure high levels of customer service, and manage performance reporting. The ideal candidate has call center experience and supervisory skills, with bilingual abilities preferred.

The role focuses on patient-focused support within a healthcare setting, requiring strong communication, organization, and problem-solving under pressure.

Qualifications

• Minimum two years of experience in a call center setting or related area.
• Supervisory experience preferred.
• Broad knowledge of call center operational systems, equipment, and tasks.

Responsibilities

• Oversee daily operations of Operator Services.
• Train staff and conduct performance evaluations.
• Create schedules and prepare monthly performance reports.
• Address customer relations issues and monitor service performance.
• Communicate new policies and procedures to the team.

Skills

Customer Service

Call Center Software

English Proficiency

Spanish Preferred

Microsoft Office

Tools

Word

Excel

Outlook

PowerPoint

Job description

USS: Operator Services- ( Full Time, Evenings) -

Job Summary: The Supervisor-Operator Services provides organizational leadership and operational support to a team of Operators. Provides an advanced level of customer support and Operator expertise as well as expert knowledge of equipment and systems used in the department. Manages customer relations issues, workflow process questions, and maintains high degree of problem solving capability. Assists with overseeing the daily operations of Operator Services, communicating new policies or processes, monitoring and managing Service Performance of the team, training, performance evaluations of staff, creating schedules, and daily, weekly, and monthly performance reports. Performs other duties as needed.

Education and Experience: Minimum two years of experience in a call center setting or related area required, preferably in a healthcare setting. Supervisory experience preferred.

Knowledge and Skills: Broad knowledge and understanding of Call Center operational systems, equipment, and tasks. Excellent Customer Service skills. Ability to speak clearly and professionally both verbally and in writing. Able to read; write legibly; speak in English (and Spanish preferred) with professional quality; use computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, PowerPoint). Operate/troubleshoot basic office equipment required for the position. Able to relate and communicate positively, effectively, and professionally with others; work calmly and respond courteously when under pressure; collaborate and accept direction. Able to communicate effectively in English in person, in writing, and on the telephone; think critically; manage multiple assignments effectively; organize and prioritize workload; work well under pressure; problem solve; recall information with accuracy; pay close attention to detail; work independently with minimal supervision. Able to distinguish colors as necessary; hear sufficiently for general conversation in person and on the telephone, and identify and distinguish various sounds associated with the workplace; see adequately to read computer screens, and written documents necessary to the position.

Licensures and Certifications: None.

Our mission is to continue the teaching and healing ministry of Jesus Christ. Our core values are compassion, excellence, humility, integrity, justice, teamwork and wholeness.