Operator Service Specialist 1

Loma Linda University Health; Loma Linda (CA); On-site; USD 24,796 - 31,684; Part time

Job summary

LOMA LINDA UNIVERSITY HEALTH in California seeks an Operator Services Specialist I (Part Time, Days) to handle a high volume of incoming calls, transfer callers to the right resources, and page on-call staff and emergency teams. This role operates in a busy call center and emphasizes courteous, professional service.

Candidates should have at least one year of call center or healthcare customer service experience; proficiency with Word, Excel, Outlook, and PowerPoint is expected.

Qualifications

• Minimum one year of call center or customer service with heavy phone volume experience preferred.
• Previous operator or call center experience in healthcare setting preferred.
• Able to operate a computer and answer telephones efficiently; read/write English; Spanish preferred.
• Able to relate and communicate positively, effectively, and professionally with others; work calmly and respond courteously when under pressure.
• Able to distinguish colors as necessary; hear sufficiently for general conversation; read screens and documents necessary to the position.

Responsibilities

• Answer a high volume of incoming calls and transfer the caller to the appropriate resource.
• Page on-call resources and Emergency Response teams such as Code Blue, Rapid Response, Trauma, and others.
• Work in a high-volume call center and provide excellent customer service to those we serve.
• Perform other duties as needed.

Skills

Call center experience

Healthcare experience

Customer service

Spanish language skills

Office software proficiency

Tools

Word

Excel

Outlook

PowerPoint

Job description

USS: Operator Services- (Part Time. Days)

Job Summary:

The Operator Service Specialist 1 serves our patients, staff, and business partners by providing operator assistance and paging assistance. Responsible for answering a high volume of incoming telephone calls and to transfer the caller to the appropriate resource. Responsible to page on-call resources and to page Emergency Response teams such as Code Blue, Rapid Response, Trauma and others. Works in a high volume Call Center and provide excellent customer service to those of whom we serve. Performs other duties as needed.

Education and Experience:

Minimum one year of call center or customer service with heavy phone volume experience preferred.

Knowledge and Skills:

Previous operator or call center experience in Healthcare setting preferred. Able to operate a computer and answer telephones efficiently. Able to read; write legibly; speak in English (and Spanish preferred) with professional quality; use computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, PowerPoint). Operate/troubleshoot basic office and equipment required for the position. Able to relate and communicate positively, effectively, and professionally with others; work calmly and respond courteously when under pressure; collaborate and accept direction. Able to communicate effectively in English in person, in writing, and on the telephone; think critically; manage multiple assignments effectively; organize and prioritize workload; work well under pressure; problem solve; recall information with accuracy; pay close attention to detail; work independently with minimal supervision. Able to distinguish colors as necessary; hear sufficiently for general conversation in person and on the telephone, and identify and distinguish various sounds associated with the workplace; see adequately to read computer screens, and written documents necessary to the position.

Licensures and Certifications:

None